August 27, 2012
Clarity Ranks No. 107 on the 2012 Inc. 500
Guilford, CT (August 27, 2012) – Inc. magazine today ranked Clarity Software Solutions No. 107 on its 31st annual Inc. 500|5000, an exclusive ranking of the nation’s fastest-growing private companies. Of the 500 companies, Clarity is No. 5 in the Business Products and Services industry segment. The Inc. list represents the most comprehensive look at the most important segment of the economy – America’s independent entrepreneurs. Clarity is a provider of on-demand document management and communications delivery for the health insurance industry.
The company gained its place on the Inc. list by recording a remarkable 2,813.4% growth over the past three years, and by contracting with over 60 health plans in the same time period. In parallel with its revenue and client growth, Clarity’s workforce has grown by 70% in the past 18 months.
“While as a company we are very proud of our remarkable growth, we’re more proud of what is driving it,” said Sean Rotermund, CEO and President of Clarity. “We constantly focus on industry trends and adapt to provide impactful solutions that create efficiencies and manage costs. Our growth is a testament to our ability to deliver on that promise for clients.” In fact, according to Clarity’s 2011 client satisfaction survey, 100% of respondents state Clarity has met its promise of application excellence and top-notch customer service.
“We are especially honored to be recognized on Inc.’s list that includes companies that have transformed their industries,” said Rotermund. Companies such as Microsoft, Zappos, Intuit, Jamba Juice, Zipcar, Clif Bar, Vizio, Oracle, and many other well-known organizations gained early exposure as members of the Inc. 500|5000. “When we founded Clarity, we set out to create a better option in document management for the healthcare industry. Our solutions give clients the power to organize, customize and deliver ubiquitous communications. This kind of flexibility allows clients to seamlessly transition to mobile, or adapt to new legislative requirements.”
Clarity ranks No. 3 on the Inc. 500 among companies in Connecticut. The company expects to continue its aggressive growth in 2012, and share its success with the community the company calls home. In early 2013, Clarity will be relocating its corporate headquarters to a new, state-of-the-art facility in Madison, Connecticut. The company has also successfully launched “Clarity for Charity,” a program which allows the company and its employees to dedicate time and energy to giving back to the Connecticut shoreline community.
About Clarity Software Solutions, Inc.
Clarity Software Solutions, Inc. assists clients with optimizing customer relationships by enhancing flexibility and control over their document management and communications delivery. Clarity is headquartered in Guilford, CT and serves various industries across the country. Clarity’s custom solutions are built within secure web-based technology, are easy-to-use and allow a single communication to be published to any form of media – print, web or email. For more information, please visit www.clarityssi.com.
Continued Growth for Clarity Software Solutions
May 01, 2012
Meeting Current and Future Health Plan Needs Drives Continued Growth for Clarity Software Solutions
Guilford, CT (May 1, 2012) – Clarity Software Solutions, a cutting-edge provider of on-demand document management and communications delivery services for the health insurance industry, announced today that their track record for rapid growth continued in 2011. Clarity experienced a resounding 98% revenue growth rate over 2010 results. In the past year, Clarity added 20 regional and national health plans and now serves over 60 clients representing 32 states. In addition to adding new clients in 2011, over 30% of existing clients extended their partnership with Clarity by adding new product solutions to support their communication suite.
The healthcare industry has continued to experience rapid change through legislation like the Affordable Care Act. Clarity's products and services are a perfect fit to solve challenges that health plans face meeting new industry requirements for diverse member communications in a variety of media. Clarity's applications keep health plans compliant while reducing the administrative burden of building systems internally, allowing them to focus on the business of providing healthcare.
“Clarity is very proud of the work it produced in 2011. We constantly focus on industry trends and adapt to provide impactful solutions for our clients that create efficiencies and manage costs.” said Sean Rotermund, CEO and President of Clarity. “Our partnerships with a large number of health plans diverse in size, product offering and regional presence confirm that our commitment to technology and service is the common key to developing a better member experience through communication management.”
Clarity serves regional and national health plans that offer Commercial, Medicare, Medicaid, Dental and Pharmacy coverage. The company's application driven approach has proven to be the right match for both small and large insurance providers that need to offer access to a wide breadth of materials via e-delivery through member portals, mobile delivery through smartphones, and traditional print on-demand fulfillment. The advent of new innovative solutions, such as an application approach to managing Summary of Benefits and Coverage (SBCs), is proving valuable and timely going into this year.
The company expects to continue its aggressive growth for 2012. The company's expectations are based on their comprehensive suite of solutions that supports the entire communication continuum for health plans from pre-sales (enrollment kits, sales kits) through post-sales (ID Cards, EOCs, SBCs, EOBs). The ability to implement a single product and quickly scale by adding complimentarily products over time is a true differentiator for Clarity.
In parallel with its revenue and client growth, Clarity's workforce has grown by 70% in the past 18 months. In early 2013, Clarity will be relocating its corporate headquarters to a new, state-of-the-art facility in Madison, CT. True to its core values, Clarity answered its call to service in 2011 by successfully launching “Clarity for Charity” which allows the Company and its employees to dedicate their time and energy giving back to the Connecticut shoreline community the company calls home.
About Clarity Software Solutions, Inc.
Clarity Software Solutions, Inc. assists clients with optimizing customer relationships by enhancing flexibility and control over their document management and communications delivery. Clarity is headquartered in Guilford, CT and serves various industries across the country. Clarity's custom solutions are built within secure web-based technology, are easy-to-use and allow a single communication to be published to any form of media - print, web or email. For more information, please visit www.clarityssi.com.
April 27, 2012
ODS Health Chooses Clarity For Membership ID Cards In Print, On The Web or On The Phone
Portland, OR (April 2012) – ODS Health (ODS), a Pacific Northwest company, has selected Clarity Software Solutions, Inc., the cutting edge provider of on-demand services supporting customized communications for the healthcare industry, to manage its membership ID cards.
“ODS is committed to creating and maintaining an excellent brand relationship with our members,” said Jonathan Nicholas, vice president of marketing. “That all begins with the ID cards they receive confirming their coverage. ODS is committed to using technology to ensure we deliver the best possible experience to our members through the most efficient processes. Clarity's user-friendly ID card application allows us to integrate our data into dynamic card designs that enhance our branding and are printed on demand. This new card process will also allow our members to view, download and print versions of their most current ID cards at any time through the ODS member portal. It offers a perfect solution for temporary ID cards or sharing information with medical providers in an efficient manner. Through the Clarity application, we're also able to produce ID cards that members can view on their smartphones, granting 24x7 access to this important member communication. Clarity's service team, coupled with these tools, allows us to enhance our customer experience. ODS is excited about this great partnership.”
“One of Clarity's overarching objectives is to provide technology that enables enhanced membership communications. We're excited to partner with ODS, who are clearly committed to employing technology to ensure the best possible member experience and most efficient operations," said Sean Rotermund, President of Clarity Software Solutions, Inc. “By allowing their members to receive their cards in print, on the web and over the phone, ODS is delivering a constant member experience that will set them apart. We look forward to helping ODS surpass the expectations of their members for years to come.”
About ODS Health
ODS Health is a multifaceted organization that provides medical, dental, pharmacy, vision and professional liability insurance products, along with a variety of business services including benefits administration, to more than one million members throughout the Pacific Northwest and Alaska.. Founded in 1955, ODS Health, long a pioneer in health and health benefits, is headquartered in Portland, OR., and has offices in Medford, OR., Milwaukie, OR., Bend, OR., and La Grande, OR., as well as in Seattle, Wash., and Anchorage, Alaska. For more information, please visit www.odscompanies.com.
About Clarity Software Solutions, Inc.
Clarity Software Solutions, Inc. assists clients with optimizing customer relationships by enhancing flexibility and control over their document management and communications delivery. Clarity is headquartered in Guilford, CT and serves various industries across the country. Clarity's custom solutions are built within secure web-based technology, are easy-to-use and allow a single communication to be published to any form of media - print, web or email. For more information, please visit www.clarityssi.com.
March 17, 2012
Clarity Supports Exchange Club Of Madison In The Fight Against Child Abuse
Guilford, CT (March 17, 2012) – Clarity Software Solutions, Inc. (Clarity), a Connecticut based company focused on innovative solutions for document management and communications delivery, is pleased to announce that they have continued to maintain their efforts for service through Clarity for Charity - the organization's response to social responsibility and an employee volunteer model. The latest contribution came in the form of being a sponsor for the Exchange Club of Madison Connecticut and their annual Leprechaun 5 Miler race to prevent child abuse.
The Exchange Club of Madison is part of a national network of volunteers serving Connecticut and the greater Madison-Guilford area through established programs of service in Americanism, Community Service, Youth Activities, and their national project, the Prevention of Child Abuse. All proceeds from the Leprechaun 5 miler went to benefit the fight against Child Abuse and service program.
“Clarity is excited to be able to give back and with this particular cause, we were able to give back to our local community, ” said Sean Rotermund, CEO of Clarity. “Being able to serve others through volunteer efforts should be at the foundation of any company. Clarity is proud to serve those in need.”
“A special thanks goes out to Clarity Software Solutions of Madison/Guilford.” said Jonathan Snyder, Race Chairman. “Not only did they make a significant financial contribution to the race, they are bringing a large group of their employees to participate, AND many of them are also volunteering. In light of concerns we have about the culture of many public companies et al., imagine how much better a country we'd be if we had more companies doing what Clarity is doing.”
About Clarity Software Solutions, Inc.
Clarity Software Solutions, Inc. assists clients with optimizing customer relationships by enhancing flexibility and control over their document management and communications delivery. Clarity is headquartered in Guilford, CT and serves various industries across the country. Clarity's custom solutions are built within secure web-based technology, are easy-to-use and allow a single communication to be published to any form of media - print, web or email. For more information, please visit www.clarityssi.com.
March 15, 2012
MVP Health Care Chooses Clarity For Membership ID Cards & Member Packets
Schenectady, NY (March 15, 2012) – Clarity Software Solutions, Inc., the cutting edge provider of on demand services supporting customized communications for the healthcare industry, has been selected by MVP Health Care (MVP) to manage their member packets and ID cards.
“The member experience is dependent on receiving accurate and timely information,” said David Orlando, Corporate Vice President, of Operations for MVP. “Through our partnership with Clarity for the creation and production of our Member Packets and ID cards, new members will be able to access all the important information our plans have to offer,” Orlando continued. “The web application is an excellent tool for MVP to manage all of the varied communications that go along with a multi-state health plan offering. We're excited about the efficiencies our Operations will gain through our relationship with Clarity.”
“Clarity's data-driven communications are built to specifically address the needs of health plans,” said Sean Rotermund, President of Clarity. “MVP's goals to deliver quality, personalized materials to their members match what Clarity strives to deliver to its own clients on a daily basis. Through our shared values of outstanding service and technology excellence, we're proud to partner with MVP and look forward to helping expand their membership base."
About MVP Health Care
Founded in 1983, MVP Health Care is a community-focused, not-for-profit health insurer serving members in the states of New York, Vermont and New Hampshire. Through its operating subsidiaries, MVP Health Care provides fully insured and self-funded employer health benefits plans, dental insurance, and ancillary products, such as flexible-spending accounts, to more than 700,000 subscribers. For more information, visit: www.mvphealthcare.com.
About Clarity Software Solutions, Inc.
Clarity Software Solutions, Inc. assists clients with optimizing customer relationships by enhancing flexibility and control over their document management and communications delivery. Clarity is headquartered in Guilford, CT and serves various industries across the country. Clarity's custom solutions are built within secure web-based technology, are easy-to-use and allow a single communication to be published to any form of media - print, web or email. For more information, please visit www.clarityssi.com.
March 1, 2012
Virginia Premier Chooses Clarity For Membership ID Cards
Richmond, VA (March 1, 2012) – Clarity Software Solutions, Inc., the cutting edge provider of on demand services supporting customized communications for the healthcare industry, has been selected by Virginia Premier Health Plan, Inc. (VPHP) to manage their membership ID cards.
ID cards are an extremely important aspect of the customer experience. To ensure that they are delivering the best possible experience to their members, VPHP focused on finding a partner that has a reputation for customer service and outstanding technology. Clarity has an easy-to-use application interface that will allow the VPHP team the flexibility to make changes efficiently and cost effectively. The Clarity team has extensive experience working within Medicaid providers for communications which proved to be a great resource when implementing the program.
“We're excited that VPHP has chosen Clarity to manage their ID cards because it is such an important and highly visible component of their member experience”, said Sean Rotermund, President of Clarity Software Solutions, Inc. “Clarity provides our clients a customer experience they'd expect for their own members and application technology which will allow them to achieve operational efficiency and excellence”. “Clarity is excited that our corporate objectives of service and application excellence are aligned VPHP's expectations and we look forward to exceeding them for years to come.”
About Virginia Premier Health Plan, Inc.
Virginia Premier Health Plan, Inc. is a Health Maintenance Organization (HMO), which began operations as a full service Medicaid HMO in August 1995. VPHP is contracted with the Virginia Department of Medical Assistance Services to provide health care services to the recipients of the Family Access to Medical Security Insurance (FAMIS) and Medicaid's Temporary Aid for Needy Families and Aged, Blind, and Disabled residents of the Commonwealth of Virginia.
VPHP was formed for the purpose of effectively coordinating health care for low-income persons. VPHP currently services approximately 143,725 members. Virginia Premier operates in over eighty counties in Central, Eastern, Western and Southwestern Virginia. The Corporate office is located in Richmond, Virginia, with three other satellite offices located in Harrisonburg, Roanoke and Virginia Beach. For more information, visit www.vapremier.com.
About Clarity Software Solutions, Inc.
Clarity Software Solutions, Inc. assists clients with optimizing customer relationships by enhancing flexibility and control over their document management and communications delivery. Clarity is headquartered in Guilford, CT and serves various industries across the country. Clarity's custom solutions are built within secure web-based technology, are easy-to-use and allow a single communication to be published to any form of media - print, web or email. For more information, please visit www.clarityssi.com.
February 20, 2012
Clarity's Keeping Health Plans Compliant Through SBC Solution
Guilford, CT (February 20, 2012) – Clarity Software Solutions, Inc. (Clarity) announced today the launch of its SBC solution to help health plans manage the Affordable Care Act requirement that mandates the creation of a uniform summary of benefits and coverage. Clarity is the cutting edge provider of on demand services supporting customized communications for the healthcare industry. Clarity earned this reputation through game-changing technology innovations and a relentless focus on customer service. Clarity's product offerings include: SBCs, ID cards, Integrated and Variable Kitted Products, Personalized Correspondence (EOBs, Statements), and Electronic Delivery of Communications (to web and mobile).
Under section 2715 of the Public Health Service Act, created by section 1001 of the Affordable Care Act and implemented in the new rules, health insurers and group health plans will have to provide uniform information about health plan benefits and coverage through a Summary of Benefits and Coverage (“SBC”) and a list of definitions (called the “Uniform Glossary”) that explains terms commonly used in health insurance coverage such as “deductible” and “co-payment”.
The new regulations are perfectly supported through Clarity's solution for managing communications. Clarity incorporates the uniform SBC template and integrates your system data to create the necessary plan specific designs required by your pre and post-enrollees. The web application easily allows your staff to create design changes on the fly to meet timely multichannel distribution requirements for sales, renewals, plan changes or on demand member requests. The Clarity Solution keeps health plans compliant and reduces the administrative burden of building systems internally and allows them to focus on the business of providing healthcare.
“Clarity is at the forefront of understanding the challenges health plans face when managing the varied communications that are required to service their members.” said Sean Rotermund, CEO and President of Clarity. “We have prided ourselves on being able to recognize market conditions, evaluate the needs of the industry and ensure we provide timely, future-focused solutions for our clients. The launch of our SBC solution underscores our commitment to those goals.”
About Clarity Software Solutions, Inc.
Clarity Software Solutions, Inc. assists clients with optimizing customer relationships by enhancing flexibility and control over their document management and communications delivery. Clarity is headquartered in Guilford, CT and serves various industries across the country. Clarity's custom solutions are built within secure web-based technology, are easy-to-use and allow a single communication to be published to any form of media - print, web or email. For more information, please visit www.clarityssi.com.
November 23, 2011
Clarity for Charity Launches
Guilford, CT (November 23, 2011) – Clarity Software Solutions, Inc. (Clarity), a Connecticut based company focused on innovative solutions for document management and communications delivery, is pleased to announce Clarity for Charity – the organization's response to social responsibility and an employee volunteer model. Clarity has a history rich in providing an exceptional customer service experience through true partnership with their clients. With Clarity for Charity, the organization will deliver another valuable element of service - to their local community, through a variety of volunteering opportunities. Clarity's commitment to extend the dedication they have for client service to the community around them is an important part of the energy and thoughtfulness that separates Clarity from others employers. "Clarity is excited to be able to give back to our community, " said Sean Rotermund, CEO of Clarity. "Being able to serve others through volunteer efforts should be at the foundation of any company. Clarity is proud to serve those in need."
Early efforts are underway to determine what the local needs are, arrange for a variety of different settings in which their employees can serve and provide the community with a presence of stewardship. Plans are underway to partner with Warm The Children (www.warmthechildren.org), a project of the Rotary Clubs of Old Saybrook, Madison and Guilford, to provide new winter clothing for local children in need. Clarity employees actively donate needed supplies to the food banks of Guilford and Madison on a year round basis. More charitable causes will be announced into 2012 and beyond.
October 24, 2011
Clarity's New Look
Guilford, CT (October 24, 2011) – Clarity Software Solutions, Inc. (Clarity) launched their new website as a pivotal step to enhance the online customer and prospect experience. Clarity is the cutting edge provider of on demand services supporting customized communications for the healthcare industry. Clarity earned this reputation through game-changing technology innovations and a relentless focus on customer service. Clarity's product offerings include: ID cards, Integrated and Variable Kitted Products, Personalized Correspondence (EOBs, Statements), and Electronic Delivery of Communications (to web and mobile).
The refreshed website design underscores Clarity's ongoing efforts in sales and marketing to develop a recognizable brand presence that radiates top notch technology and world class service. The new information and reorganization of the site strengthens the platform for Clarity to provide information on the offerings that enable our clients to grow and succeed.
The site features refreshed branding including our trademarked tagline "Organize Customize Deliver." The new top-level navigation better organizes the viewing experience of our products, industry offerings, company information, news and contact information. Clients will notice the differentiation in accessing the various application environments that Clarity offers.
This site launch is the first of many marketing initiatives that customers and prospects can expect to see from Clarity going into 2012. Clarity looks forward to sharing more developments as it steams ahead into its 5th year.
About Clarity Software Solutions, Inc.
Clarity Software Solutions, Inc. assists clients with optimizing customer relationships by enhancing flexibility and control over their document management and communications delivery. Clarity is headquartered in Guilford, CT and serves various industries across the country. Clarity’s custom solutions are built within secure web-based technology, are easy-to-use and allow a single communication to be published to any form of media – print, web or email. For more information, please visit www.clarityssi.com.
October 20, 2011
Inland Empire Health Plan Selects Clarity For Membership ID Cards
San Bernardino, CA (October 20, 2011) – Inland Empire Health Plan (IEHP), one of the largest public health plans in California has announced it has chosen Clarity, a leading provider of on demand communications for the healthcare industry, to enhance its member ID card management, production and fulfillment process.
A core objective of a fast growing health care provider has to be to provide top-quality communications and service it’s members at all times. Clarity’s application driven programs allow health plans to better meet their objectives while being resourceful and cost effective internally at the same time. Accurate and timely member ID cards are critical to producing a better overall healthcare experience for members. Clarity is excited that their program for ID cards is helping IEHP service their members with high quality ID cards that make a strong impression. Clarity’s solutions have been well-received by the healthcare industry and they’re confident that IEHP will benefit from their service reliability and application excellence for many years to come.
By selecting Clarity as its member ID card provider, IEHP will deliver highly personalized communications directly to members while managing the creation and production process through an unparalleled self-service web application.
About Inland Empire Health Plan
IEHP, Inland Empire Health Plan, a Knox-Keene licensed health plan located in San Bernardino, California, is a not-for-profit public entity. The IEHP service area includes San Bernardino and Riverside counties and currently serves over 520,000 members in the following programs: Medi-Cal, Healthy Families, Healthy Kids, and a Medicare Advantage Special Needs Plan. For more information, please visit www.iehp.org.
About Clarity Software Solutions, Inc.
Clarity Software Solutions, Inc. assists clients with optimizing customer relationships by enhancing flexibility and control over their document management and communications delivery. Clarity is headquartered in Guilford, CT and serves various industries across the country. Clarity’s custom solutions are built within secure web-based technology, are easy-to-use and allow a single communication to be published to any form of media – print, web or email. For more information, please visit www.clarityssi.com.
October 7, 2011
Alliant Health Plans Chooses Clarity For Membership Materials
Kennesaw, GA (October 7, 2011) – Alliant Health Plans is based in Northwest Georgia and is a leading provider of healthcare insurance in the state and serves members in the business and individual markets. Alliant has announced the selection of Clarity Software Solutions, Inc., the cutting edge provider of on demand services supporting customized communications for the healthcare industry, for the creation and production of their membership materials including ID cards and member handbooks.
“As a quickly growing health plan, we needed to find a partner that would allow us to streamline our process of creating member communications,” said Mark Mixer, Vice President of Sales & Marketing at Alliant Health Plans. “We needed an application driven process that would allow us to generate and order our materials efficiently and effectively, which in turn allows us to focus our resources to other important tasks that grow and retain our membership base. The implementation process required minimal resources from our team and the time now required to manage communications, such as member kits, has been significantly reduced.”
“For a rapidly growing health plan such as Alliant Health Plans, it is critical that they can manage their communications programs with limited resource sacrifice,” said Sean Rotermund, CEO for Clarity Software Solutions, Inc. “Our application for ID cards and Kits allows them to create and order their materials in real time and track the status of their materials from data file receipt through shipping. Our production control tools allow them the benefits of managing what content will go to members before it is printed, but without having to print it themselves anymore. We’re excited about the efficiencies we’ve created for Alliant and look forward to supporting their continued growth.”
About Alliant Health Plans
For nearly 13 years, Alliant Health Plans has been a leading provider of healthcare insurance in Georgia. The not-for-profit company was founded by healthcare providers in Northwest Georgia, with a distinct goal: focus on the overall health and well-being of clients and serve them proudly, with honor and integrity. Alliant Health Plans is a licensed Provider Sponsored Health Care Corporation (PSHCC), offering a wide choice of plans for businesses and individuals. Plans include Flat Dollar Plans, Percentage Plans, Qualified Plans and a Personal Health Record, called PHRAnywhere. By putting doctors in charge of treatment decisions and patients ahead of profits, Alliant is returning medicine to its original purpose: healing. For more information, please visit www.AlliantPlans.com
About Clarity Software Solutions, Inc.
Clarity Software Solutions, Inc. assists clients with optimizing customer relationships by enhancing flexibility and control over their document management and communications delivery. Clarity is headquartered in Guilford, CT and serves various industries across the country. Clarity’s custom solutions are built within secure web-based technology, are easy-to-use and allow a single communication to be published to any form of media – print, web or email. For more information, please visit www.clarityssi.com.
October 1, 2011
Neighborhood Health Plan Selects Clarity For Membership ID Cards
Boston, MA (October 1, 2011) – Clarity Software Solutions, Inc., the cutting edge provider of on demand services supporting customized communications for the healthcare industry, has been selected by Neighborhood Health Plan to manage their membership ID cards.
“One of the very first customer experiences a member has with their health plan is receiving their membership ID cards. To help establish what a member should come to expect from their health care provider for service and products, it is important that this early membership touch point is delivered timely and in the highest quality. We’re excited that Neighborhood Health Plan has selected Clarity to manage their ID cards,” said Sean Rotermund, President of Clarity Software Solutions, Inc. “Clarity is focused on becoming one of the most prominent providers of membership communications for health plans and we look forward to serving Neighborhood Health Plan for years to come.”
“One of the challenges presented with managing communications for members is finding a way to do it efficiently and cost effectively, while producing a product that groups and members expect from a high caliber provider. Clarity presented a unique offering for Neighborhood Health Plan with their online application to drive the production of full color, on demand ID cards. It has allowed us to efficiently manage a complex communication for our of members with minimal resources involved and has increased the aesthetic quality of our ID cards at the same time reinforcing our brand identity. Neighborhood Health Plan is looking forward to benefiting from a long-term relationship with Clarity and extending that benefit on to our growing membership population,” said Joanne Landry, Vice President of Operations.
About Neighborhood Health Plan
Neighborhood Health Plan (NHP) is a licensed, not-for-profit Managed Care Organization (MCO) founded in 1986 by the Massachusetts League of Community Health Centers and the Greater Boston Forum for Health Action. Working in partnership with community health centers and other community-responsive providers, NHP offers our members access to care from over 3,750 primary care physicians and over 13,000 specialists in over 700 primary care locations throughout Massachusetts. For more information, please visit www.nhp.org.
About Clarity Software Solutions, Inc.
Clarity Software Solutions, Inc. assists clients with optimizing customer relationships by enhancing flexibility and control over their document management and communications delivery. Clarity is headquartered in Guilford, CT and serves various industries across the country. Clarity’s custom solutions are built within secure web-based technology, are easy-to-use and allow a single communication to be published to any form of media – print, web or email. For more information, please visit www.clarityssi.com.
September 27, 2011
Fallon Community Health Plan Chooses Clarity For ID Cards & Member Handbooks
Worcester, MA (September 27, 2011) – Clarity Software Solutions, Inc., the cutting edge provider of on demand services supporting customized communications for the healthcare industry, has been selected by Fallon Community Health Plan (FCHP) to manage their member welcome kits and ID cards.
“Clarity’s application seamlessly integrates data into communications to meet the needs of health plans,” said Sean Rotermund, President of Clarity. “Fallon Community Health Plan's objective to bring high quality, accurate communications cost-effectively to their member's are in synch with our own. We’re proud to partner with FCHP and look forward to helping expand their well recognized brand of excellence to their growing membership base.”
“Our member's rely on FCHP to organize and provide important and accurate information,” said Emily West, Senior Director, Fallon Community Health Plan. “By working with Clarity to produce our Welcome Kits and ID cards, members will be able to clearly understand all of the details and benefits our plans have to offer,” West continued. “Clarity’s web-based application is perfect for us to manage all the complex data variables and components that go along with a health plan offering. We’re confident that our members will benefit from our relationship with Clarity.”
A Welcome Kit integrates multiple communications into a single, bound booklet with personalized member data. This enhances the member experience and staves off the previous and costly practice of potentially sending multiple mailings. A common Welcome Kit may contain communication components such as welcome letters, evidence of coverage, member handbooks, riders, directories, formularies and forms. For more information on this product and process visit www.clarityssi.com.
About Fallon Community Health Plan
Founded in 1977, Fallon Community Health Plan is a nationally recognized, not-for-profit health care services organization. From traditional health insurance products available throughout Massachusetts for all populations, to innovative health care programs and services for independent seniors, FCHP supports the diverse and changing needs of all those it serves. FCHP has consistently ranked among the nation’s top health plans, and is the only health plan in Massachusetts to have been awarded “Excellent” Accreditation by the National Committee for Quality Assurance for its HMO, Medicare Advantage and Medicaid products. For more information visit, www.fchp.org.
About Clarity Software Solutions, Inc.
Clarity Software Solutions, Inc. assists clients with optimizing customer relationships by enhancing flexibility and control over their document management and communications delivery. Clarity is headquartered in Guilford, CT and serves various industries across the country. Clarity’s custom solutions are built within secure web-based technology, are easy-to-use and allow a single communication to be published to any form of media – print, web or email. For more information, please visit www.clarityssi.com.
September 25, 2011
Texas Children's Health Plan Partners with Clarity For Membership ID Cards
Houston, TX (September 25, 2011) – Clarity Software Solutions, Inc., the cutting edge provider of on demand services supporting customized communications for the health-care industry, has been selected by Texas Children's Health Plan to manage their membership ID cards.
“Membership ID cards are an extremely important aspect of our customer experience and critical to our member's satisfaction”, said Kristen Cover, Director of Marketing, Communications and Customer Services for Texas Children’s Health Plan. “To ensure that we are delivering the best possible experience to our members, we focused on finding a partner that has a reputation for customer service and outstanding technology. Clarity's easy-to-use application interface allows our team the flexibility to manage our member ID cards without having to involve either our own IT resources or Clarity’s. Clarity’s team coupled with these tools will allow us to enhance our own customer service which our members have become accustomed to over the years.”
“Clarity’s top objectives are to provide our clients a customer experience they’d expect for their own members and an application that far exceeds any process they previously employed,” said Sean Rotermund, President, Clarity Software Solutions, Inc. “We understand that service is a key component of the Health Plan’s success. We're excited that we have a partner with an important common goal-customer first. Clarity is committed to world-class customer service and application excellence and we look forward to working with Texas Children’s Health Plan for years to come.”
About Texas Children's Health Plan
Texas Children's Health Plan was founded in 1996 by Texas Children's Hospital. It is the nation's first health maintenance organization (HMO) created just for children. Texas Children's Health Plan provides STAR/Medicaid and Children's Health Insurance Program (CHIP) to pregnant women, teens, children, and adults in Houston and surrounding areas. Currently, the Health Plan has more than 336,000 members. The staff and network of more than 2,100 providers are committed to providing excellent service and patient care to Texas Children's Health Plan members. Texas Children's Health Plan is also the largest combined STAR/CHIP Managed Care Organization in the Harris County service area. To learn more about Texas Children's Health Plan, visit www.TexasChildrensHealthPlan.org.
About Clarity Software Solutions, Inc.
Clarity Software Solutions, Inc. assists clients with optimizing customer relationships by enhancing flexibility and control over their document management and communications delivery. Clarity is headquartered in Guilford, CT and serves various industries across the country. Clarity’s custom solutions are built within secure web-based technology, are easy-to-use and allow a single communication to be published to any form of media – print, web or email. For more information, please visit www.clarityssi.com.
October 1, 2011
Hudson Health Plan Chooses Clarity For Membership Materials
Tarrytown, NY (October 1, 2011) – Hudson Health Plan (Hudson) a community based Medicaid managed care organization in New York, has announced the selection of Clarity Software Solutions, Inc., the cutting edge provider of on demand services supporting customized communications for the healthcare industry, for the creation and production of their membership materials including ID cards, handbooks and directories.
“As a fast growing health plan committed to our local community, we seek out partners that allow us to optimize our process of creating member communications,” said Mark Santiago, Sr. Vice President, Operations for Hudson." “We are committed to partnering with companies that will provide top-notch service and cost efficiency. For our member materials, we needed an application driven process that would allow us to generate and order our materials, which in turn allows us to focus our resources to other important tasks that retain our membership base. We can now manage all of our communications from a single point of contact which will allow us to minimize our operational efforts.”
“For a growing health plan such as Hudson, it is critical that they can manage their communications programs with limited resource sacrifice,” said Sean Rotermund, CEO for Clarity Software Solutions, Inc. “Our application for member materials allows them to create and order their materials in real time and track the status of their materials from data file receipt through shipping. We're excited about our partnership with Hudson and look forward to supporting their continued success.”
About Hudson Health Plan
Hudson Health Plan is a community-based not-for-profit health care organization that provides state-sponsored Medicaid Managed Care, Child Health Plus, and Family Health Plus insurance coverage to over 100,000 members in New York’s Hudson Valley. Hudson uses every government dollar it receives to fulfill its mission, which is “to promote and provide access to excellent health services for all people.” Hudson improves the health of its members and the communities in which they live through its innovations in care coordination, and by supporting over 5,000 local health providers. In both 2009 and 2010, Hudson achieved the highest quality incentive scores of any Medicaid plan in New York State. It also has earned the highest ratings in overall satisfaction among Medicaid Managed Care members in the Hudson Valley region every year since 2003.
Hudson Health Plan is the winner of the 2010 Platinum Award for Overall Case Management from the Case Management Society of America’s Case in Point Magazine; the Case Management Society of America 2007 Award for Excellence in Medication Adherence Management; the 2006 Poughkeepsie Journal Diversity in the Workplace Award; the 2005 Dr. Martin Luther King Jr. Corporate Award for Diversity from the YWCA of White Plains and Central Westchester; the 2005 Advancements in Health Care Award from Hudson Valley Life and Hudson Valley Parent; and the 2003 Community Leadership Award from The New York Health Plan Association. Hudson Health Plan is based in Tarrytown, N.Y. Visit Hudson on the Web at www.hudsonhealthplan.org, and on Facebook at www.facebook.com/hudsonhealthplan.
About Clarity Software Solutions, Inc.
Clarity Software Solutions, Inc. assists clients with optimizing customer relationships by enhancing flexibility and control over their document management and communications delivery. Clarity is headquartered in Guilford, CT and serves various industries across the country. Clarity’s custom solutions are built within secure web-based technology, are easy-to-use and allow a single communication to be published to any form of media – print, web or email. For more information, please visit www.clarityssi.com.
August 31, 2011
Clarity Weathers the Storm
Guilford, CT (August 31, 2011) – Clarity Software Solutions, a Connecticut based company focused on innovative solutions for document management and communications delivery, was a worthy opponent to Hurricane Irene who slammed the northeast shoreline this past week, knocking down trees and power lines with considerable consequences. Local power authorities and internet service providers reported nearly 700,000 customers without power, which included Clarity’s headquarters in Guilford. The majority of the Clarity staff also endured similar loss of power and services, as well as damage to their homes from fallen trees and flooding. Nevertheless, the dedication of Clarity’s staff, combined with its automated processes and network infrastructure enabled Clarity to provide uninterrupted service to its clients during this natural disaster. Clarity’s solutions differentiate themselves as they are supported by redundant offsite data centers and production centers. “A tremendous amount of disaster recovery planning is core to our business model. Our clients, who serve millions of members around the country, count on Clarity no matter what the circumstances are. We pride ourselves on being available 24x7x365,” said Sean Rotermund, CEO and President of Clarity. “The unfortunate events of Hurricane Irene put Clarity to the test and we’re thrilled that our preparation paid off. Coupled with our dedicated and unwavering employees, we able to continue business operations without incident.” Despite poor local and national economic conditions, Clarity has grown aggressively since our inception in 2007, largely due to its unique technology and second-to-none service model.
About Clarity
Clarity Software Solutions, Inc. is a fast-growing technology solutions company that assists clients to optimize customer relationships by enhancing flexibility and control over their document management and communications delivery. In the past two years Clarity has implemented dozens of regional and national health plan programs to support the organization, customization and delivery of membership ID cards and materials. Headquartered in Guilford, Connecticut, Clarity serves health plans around the country and across product lines (Commercial, Medicaid, Medicare). For more information, please visit www.clarityssi.com.
August 31, 2011
Clarity Launches Mobile ID Cards For Providence Health Plan
Guilford, CT (August 31, 2011) – Providence Health Plan, working with Clarity Software Solutions, has launched its first smartphone app with the introduction of the mobile ID card app now available for iPhone, Android and Blackberry smartphones. Members can now access a current, electronic version of their member identification card at any time on a mobile device.
The new app allows members to view an image of their member identification card for display at a provider’s office. The card image also can be emailed or faxed directly to the provider. Electronic ID cards are also available for anyone else on the member’s policy, including a spouse and/or dependents.
“We recognize that smartphones and other mobile technologies are changing the way we interact with members,” says Barbara Christensen, chief sales and marketing officer for Providence Health Plan. “We continue to seek additional opportunities to ease the way for members and all patients who utilize Providence services.”
The smartphone app is available for all Providence Health Plan members, including members with employer-group coverage, individual and family, Medicare and Medicaid members.
To protect members’ security, the app requires the member identification number and a separate personal identification number, or PIN, to initially login to the app. In addition, providers will still require picture ID when receiving health care services and determine eligibility of plan benefits.
To access the app and receive information about obtaining a PIN, visit www.providence.org/php/smartphone or call Providence Customer Service at 503-574-7500 or 800-878-4445.
Providence Health Plan began working with Clarity Software Solutions in 2008 to handle the management and production of membership ID cards and continues to partner with them on innovative solutions for improving the member experience.
About Providence Health Plan
Providence Health Plans provides health care coverage services to almost 400,000 adults and children in Oregon, Washington and Alaska. Providence focuses on improving the health of its members by creating access to high-quality programs and preventive services. Providence is recognized for its excellent customer service and its top-rated benefit plans. Providence Health Plans is part of Providence Health & Services - Oregon, the state’s largest network of health services and largest private employer. Visit www.providence.org/healthplans.
About Clarity
Clarity Software Solutions, Inc. is a fast-growing technology solutions company that assists clients to optimize customer relationships by enhancing flexibility and control over their document management and communications delivery. In the past two years Clarity has implemented dozens of regional and national health plan programs to support the organization, customization and delivery of membership ID cards and materials. Headquartered in Guilford, Connecticut, Clarity serves health plans around the country and across product lines (Commercial, Medicaid, Medicare). For more information, please visit www.clarityssi.com.
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March 15, 2011
HealthTrans Selects Clarity For Member ID Cards & Plan Benefit Materials
Greenwood Village, CO (March 15, 2011) – Clarity Software Solutions, Inc., the cutting edge provider of on demand services supporting customized communications for the healthcare industry, has been selected by HealthTrans, LLC to manage their member ID cards and pharmacy benefit membership materials through an innovative product that combines plan information with match affixed ID cards.
“A challenge for a health care provider is to present information to members that is informative, engaging and cost effective. When looking for a partner with the tools and experience in crafting these types of communications, Clarity rose to the top with their mini-kit offering. Clarity's application driven process has allowed us to efficiently manage a complex communication for our members with minimal resources involved. The end product has increased the visual quality of our communications at the same time reinforcing our strong brand identity. HealthTrans is excited about a long-term relationship with Clarity,” said Tim Humphreys, Vice President of Operations, HealthTrans.
The ‘mini kit’, format was created to help simplify and streamline the communications process for members. The mini kit is a smaller, more streamlined version of the traditional post enrollment member kit and includes only pertinent member information such as benefit schedules, drug lists, and claim forms, significantly reducing print and shipping costs and increasing readability and usability by members. Integrated with the kit are the members personalized ID cards -typically mailed separately from traditional kits - which invites further savings in postage costs by eliminating a second ID Card mailing. The kit is highly customized by plan design and incorporates personalized member and group information and can include integrated business reply envelopes (BREs) and forms as dictated by the clients’ business needs.
“We're ecstatic to be chosen by HealthTrans to provide a program for their member communications. As a fast growing benefits provider, it is crucial to have a partner that can provide technology, service and products that enable them to focus on growing their business,” said Sean Rotermund, President of Clarity Software Solutions, Inc. “Clarity is focused on becoming one of the most prominent providers of membership communications for PBMs and we look forward to partnering with HealthTrans for years to come as they continue to expand their brand as premier provider of pharmacy services.”
About HealthTrans
HealthTrans is a privately held healthcare management solutions company, formed in 2000 with a diverse customer base that includes managed care organizations (MCOs), pharmacy benefit managers (PBMs), workers’ compensation plans, specialty programs, third-party administrators (TPAs), resellers and government-sponsored plans. HealthTrans’ full spectrum of healthcare management products and services include claims processing solutions, full PBM services, medical claims processing, clinical programs, benefits administration services, mail order options and discount healthcare programs. For more information, please visit www.HealthTrans.com.
About Clarity
Clarity Software Solutions, Inc. assists clients to optimize customer relationships by enhancing flexibility and control over their document management and communications delivery. Clarity is headquartered in Guilford, Connecticut, and serves various industries around the country. Clarity’s custom solutions are built within secure web-based technology, are easy to use and allow a single communication to be published to any media type - print, web, mobile or email. For more information, please visit www.clarityssi.com.
March 1, 2011
Survey Reveals Clarity Delivers on Client Priorities
Guilford, CT (March 1, 2011) – An annual client satisfaction survey based on 2010 performance has revealed Clarity’s exceptional standing with its clients within the Healthcare Industry. 97.3% of respondents state Clarity delivers on its promise of application excellence and top-notch customer service.
In addition, every client surveyed said they would recommend Clarity to another organization.
Clarity prides itself on anticipating and responding to client needs from implementation through production. 100% of clients rated their overall experience with Clarity as good or excellent and equally, all are satisfied with the turn-around time on their materials.
Even off hours, Clarity is available to help clients resolve questions, issues or concerns. 83% of clients feel they have 24/7 access to the appropriate contacts to take action. When asked to rate Clarity’s level of customer service, they responded:
One client noted, “Clarity has been a valuable partner for our organization. Their attention to detail identified gaps in our previous process and assisted our organization in having our most successful open enrollment to date. ” Most clients agree: over 94% consider Clarity a partner, not a vendor.
Clarity continues to deliver innovative solutions in response to the changing health plan marketplace. 75% of clients state that portal integration and portal delivery are compelling reasons to work with Clarity. For those using e-delivery, 100% feel Clarity’s solution meets or exceeds their expectations.
“Clarity is constantly looking forward to delivering solutions that address tomorrow’s challenges today.” said Clarity’s President, Sean Rotermund. “This annual survey gives us insight into our performance and helps us identify areas for improvement and future development. This ongoing dialogue with clients is central to how we do business and why we can be such a successful partner to health plans.”
About Clarity
Clarity Software Solutions, Inc. assists clients with optimizing customer relationships by enhancing flexibility and control over their document management and communications delivery. Clarity is headquartered in Guilford, CT and serves various industries across the country. Clarity’s custom solutions are built within secure web-based technology, are easy-to-use and allow a single communication to be published to any form of media – print, web or email. For more information, please visit www.clarityssi.com.March 1, 2011
Health Plans Prepare for Change with Clarity Software Solutions
Guilford, CT (March 1, 2011) – Clarity Software Solutions, a cutting-edge provider of on-demand document management and communications delivery services for the health insurance industry, announced today that their 2010 performance continued the fast-paced growth the company began in 2008. In the past 24 months, Clarity has experienced over a 10X revenue growth rate, doubling its workforce and signing over 40 regional and national health plans. The company expects continued aggressive growth for 2011. Clarity attributes its success to having the right solution for a time of dynamic change in the healthcare industry.
Pending changes in healthcare legislation, such as the new Medicaid eligibility criteria that begins in 2014, will cause a spike in enrollment and create an increased administrative burden on health plans to keep members informed of their coverage details. By simplifying the process of organizing, customizing and delivering complex communications, Clarity’s application drastically streamlines a company’s internal communication process, while reducing implementation times at minimal investment. Clients who recently underwent the implementation process with Clarity reported a 50% time and resource savings vs. their previous member communication process.
“Clarity is extremely proud of its accomplishments in 2010. We pride ourselves on our ability to recognize market conditions, evaluate the needs of the industry and ensure we provide timely, future-focused solutions for our clients.” said Sean Rotermund, CEO and President of Clarity. “The end result is a true partnership centered on managing costs, increasing efficiency and ultimately creating a better member experience.”
The company’s confidence of continued growth in 2011 is based on their constant stream of innovative solutions that give clients the flexibility and responsiveness to meet the challenges of the marketplace and exceed member expectations. Clarity is unique in offering the convenience of ubiquitous membership access to materials via e-delivery through member portals, mobile delivery through smartphones (e.g. iPhone, Android and BlackBerry devices), and traditional print fulfillment. Additionally, innovative products further streamline the printing and mailing process. An integrated card-kit that combines personalized variable plan documents along with ID cards into a single package can be generated by health plans on-demand.
Clarity serves many regional and national health plans that offer Commercial, Medicare, Medicaid, Dental and Pharmacy coverage. Their diverse client base spans from plans with a singular product focus and members in the thousands to plans with multi-product offerings with membership bases in the millions. Clarity has proven to be the right match for both small and large insurance providers.
About Clarity
Clarity Software Solutions, Inc. assists clients with optimizing customer relationships by enhancing flexibility and control over their document management and communications delivery. Clarity is headquartered in Guilford, CT and serves various industries across the country. Clarity’s custom solutions are built within secure web-based technology, are easy-to-use and allow a single communication to be published to any form of media – print, web or email. For more information, please visit www.clarityssi.com.February 1, 2011
Navitus Health Solutions Selects Clarity For Pharmacy Benefit Materials
Madison, WI (February 1, 2011) – Clarity Software Solutions, Inc., the cutting-edge provider of on-demand services supporting customized communications for the health care industry, has been selected by Navitus Health Solutions, LLC to manage its pharmacy benefit membership materials through an innovative mini-kit product.
The mini-kit helps streamline the member communications process by providing pertinent benefit information in simplified, easy-to-read terms and a user-friendly format. Benefit schedules, mail order information and concise explanations about the specific pharmacy benefit program are provided. The mini-kit conveys the information members need to know and focuses on communications that are relevant to the member. This strategy increases member readability and usability and helps reduce print and shipping costs. Integrated with the kit are the members’ personalized ID cards. These are typically mailed separately from traditional kits, which results in further postage savings by eliminating a second ID card mailing. The kit is customized by plan design and incorporates personalized member and group information, based on the client’s business needs.
“One of the very first customer experiences members have with their benefit plan is receiving their membership materials. To help establish what members should come to expect from their pharmacy benefit provider for service and products, it is important that this early membership touch point is delivered timely and in the highest quality. We’re excited that Navitus has selected Clarity to manage its materials, especially through the integrated communication of the mini-kit,” said Sean Rotermund, President of Clarity Software Solutions, Inc. “Clarity is focused on becoming one of the most prominent providers of membership communications for PBMs; we look forward to serving Navitus for years to come, as they continue to be one of the most progressive pharmacy benefit providers in the country.”
“A challenge with managing member communications is finding a way to do it efficiently and cost effectively, while delivering a product that clients expect from a company committed to service excellence, like Navitus. Clarity’s online application-with integrated communication interface-helps Navitus streamline the development and production of its rapidly growing member materials needs. This Web-based application offers more efficient management of complex communications using fewer resources and has increased the aesthetic quality of communications, reinforcing our brand identity. Navitus looks forward to benefiting from a long-term relationship with Clarity and extending that benefit to our growing membership,” said Kem VanLoo, Director of Marketing at Navitus.
About Navitus Health Solutions, LLC.
Navitus Health Solutions LLC is a full service, URAC-accredited pharmacy benefit management company. As a zero-spread, full pass through pharmacy benefit manager (PBM), Navitus aligns performance with plan sponsors’ benefit goals to deliver comprehensive clinical programs and cost-saving strategies that lower drug trend and promote good member health. Navitus provides its flexible services to individuals and group plans, including state employees, retirees and their dependents, as well as employees or members of managed care organizations, self funded employers, coalitions and labor organizations. For more information please visit www.navitus.com.
About Clarity Software Solutions, Inc.
Clarity Software Solutions, Inc. assists clients to optimize customer relationships by enhancing flexibility and control over their document management and communications delivery. Clarity is headquartered in Guilford, Connecticut, and serves various industries around the country. Clarity’s custom solutions are built within secure web-based technology, are easy to use and allow a single communication to be published to any media type - print, web, mobile, or email. For more information, please visit www.clarityssi.com.January 13, 2011
POMCO Group Partners with Clarity For Print & e-Delivery of Membership ID Cards
Syracuse, NY (January 13, 2011) – Clarity Software Solutions, Inc., the cutting-edge provider of customized communications for the healthcare industry, has been selected by POMCO Group (POMCO) to manage their membership ID cards.
POMCO chose Clarity for their flexible, web-based solution that allows POMCO to manage numerous card designs for all of their groups. “As one of the nation’s largest benefits administrator, membership ID cards are an important aspect of our overall customer experience and critical to our Group plans’ satisfaction”, said Vanessa Flynn, Vice President of Client Services for POMCO. “The application-driven process that Clarity provides has allowed us to make changes on the fly without having to involve our IT resources.”
Additionally, Clarity allows POMCO to integrate member ID cards electronically through their Member Portal. Clarity leads the industry in creating member communications that are output independent and can be delivered via print, web or mobile. Said Flynn, “This gives our members the ability to view, download and print versions of their most current ID cards at any time. Clarity’s team coupled with these tools will support us in our goals of creating innovative communications that fit our member’s lives.”
POMCO is one of several benefits administration companies to select Clarity to handle member communications. “We’re thrilled to be chosen by POMCO to provide an excellent customer experience that they can extend to their own Groups and members”, said Sean Rotermund, President of Clarity Software Solutions, Inc. “We understand that providing high quality and timely communications, such as ID cards, is critical to the success of benefit administrators and we look forward to supporting POMCO in their continued growth for years to come.”
About POMCO Group
POMCO Group (POMCO) is one of the nation's largest independent professional benefits administrators. Established in 1978, the company is composed of specialized divisions with expertise in benefits administration, risk management administration and business outsourcing. POMCO assembles best-in-class services to offer clients comprehensive, cost-effective administration solutions and exceptional service. Visit www.pomcogroup.com for more information.
About Clarity Software Solutions, Inc.
Clarity Software Solutions, Inc. assists clients to optimize customer relationships by enhancing flexibility and control over their document management and communications delivery. Clarity is headquartered in Guilford, Connecticut, and serves various industries around the country. Clarity’s custom solutions are built within secure web-based technology, are easy to use and allow a single communication to be published to any media type - print, web, mobile, or email. For more information, please visit www.clarityssi.com.January 13, 2011
Windsor Health Group, Inc. Selects Clarity for Membership ID Cards
Nashville, TN (January 13, 2011) – Windsor Health Group, Inc. (Windsor), is a managed healthcare company operating government sponsored health plans and providing specialty managed care services to both the insurance and healthcare provider communities. Windsor, located in Tennessee, has announced it has chosen Clarity, a leading provider of on demand communications for the healthcare industry, to enhance its member ID card management, production and fulfillment process.
“A key objective of ours as a rapidly growing healthcare provider has always been to provide top-quality communications and service for our members,” said Rose Yates, Manager of Fulfillment for Windsor. “By choosing Clarity, we better meet our objectives while being resourceful and cost effective at the same time. Accurate and timely member ID cards are critical to helping us support the coverage our members deserve and care they need. Clarity's ID card program is helping us achieve our objectives, while also giving us the tools to remain compliant with our communications.”
“Clarity is excited that our program for ID cards is helping Windsor service their members with higher quality ID cards that make a strong impression,” said Sean Rotermund, President of Clarity Software Solutions, Inc. “Our solutions have been well-received by the healthcare industry and we’re confident that Windsor will benefit from our service reliability and application excellence for many years to come as they focus on growth and providing an outstanding member experience.”
By selecting Clarity as its member ID card provider, Windsor will deliver highly personalized communications directly to members while managing the creation and production process through an unparalleled self-service web application. The application allows for traceability of the ID card from data file receipt to card creation and then all the way to package mailing.
About Windsor Health Group, Inc.
Founded in 1993, Windsor Health Plan, Inc., offers a variety of Medicare Advantage Health Plans and Medicare Prescription Drug Plans in Alabama, Arkansas, Mississippi, South Carolina and Tennessee. Contracted with the Centers for Medicare and Medicaid Services (CMS), Windsor Health Plan offers many extra benefits through Windsor Rx, Windsor Medicare Extra and Special Needs Plans. Serving more than 80,000 members in 204 counties, Windsor Health Plan manages traditional Medicare Advantage plans, as well as chronic and dually eligible special needs plans (SNP). Headquartered in Nashville, Tenn., Windsor Health Plan was recently acquired by Munich Health North America, Inc. Windsor will now serve as the operations hub for multiple Medicare Advantage plans across the United States. For more information, visit www.windsorhealthgroup.com.
About Clarity Software Solutions, Inc.
Clarity Software Solutions, Inc. assists clients to optimize customer relationships by enhancing flexibility and control over their document management and communications delivery. Clarity is headquartered in Guilford, Connecticut, and serves various industries around the country. Clarity’s custom solutions are built within secure web-based technology, are easy to use and allow a single communication to be published to any media type - print, web, mobile, or email. For more information, please visit www.clarityssi.com.Nov. 1, 2010
Independent Health Chooses Clarity as a Strategic Partner For Membership ID Cards
Buffalo, NY (Nov. 1, 2010) – Clarity Software Solutions, Inc. has been chosen by Independent Health, a Buffalo-based health plan with national recognition for its customer service, as a strategic partner to help enhance its member ID card management, production and fulfillment process for both their medical and pharmacy benefit management (PBM) business. Clarity will produce an Integrated Card Kit for PBM, which is a streamlined version of a traditional post enrollment member kit that includes ID cards affixed to it.
“Independent Health is committed to continuing to enhance its member experience and Clarity’s integrated solution will give us the tools to deliver highly personalized communications to our members while also allowing us the ability to manage the creation and production process through an advanced self-service web application,” said Jeffrey Goldberg, Director, Membership Operations for Independent Health. “In keeping with our efforts to be a nationally recognized company for customer service, we continuously seek opportunities to improve our service levels. We look forward to providing an enhanced experience for our members through this new technology.”
“Clarity is excited to provide ID card solutions for Independent Health,” said Sean Rotermund, President of Clarity Software Solutions, Inc. “Our solutions have been well received by the health care industry and we are confident Independent Health will benefit from our service reliability and application excellence for many years to come.”
About Independent Health
Headquartered in Buffalo, Independent Health began operations in 1980 and has consistently been rated among the top health plans in the country for customer service and member satisfaction. Independent Health’s comprehensive portfolio of product and service offerings include HMO, POS, PPO and EPO products, Medicare and Medicaid plans, traditional indemnity insurance, consumer-directed plans, coverage for self-funded employers, plus health savings account (HSA) and pharmacy benefit management (PBM) services. Independent Health’s extensive provider networks include more than 846,000 physicians, 3,700 hospitals, and 53,000 pharmacies nationally. Combined, the company provides health benefits and services to nearly 375,000 individuals in Western New York and throughout the country. For more information, visit Independent Health’s website at www.independenthealth.com.
About Clarity Software Solutions, Inc. Clarity Software Solutions, Inc. assists clients with optimizing customer relationships by enhancing flexibility and control over their document management and communications delivery. Clarity is headquartered in Guilford, Connecticut and serves various industries around the country. Clarity’s custom solutions are built within secure web-based technology, are easy to use and allow a single communication to be published to any media type - print, web or email. For more information, please visit www.clarityssi.com.
October 1, 2010
Arcadian Health Chooses Clarity For Membership Correspondence
Oakland, CA (October 1, 2010) – Clarity Software Solutions, Inc., the cutting edge provider of on demand services supporting customized communications for the healthcare industry, has been selected by Arcadian Health plans (Arcadian) to manage their membership correspondence.
“Membership correspondence, such as enrollment verification or eligibility notification, are extremely important aspect of our customer experience”, said Carolyn Mathews, Director of Enrollment for Arcadian. “To ensure that we are delivering the best possible experience to our members, we focused on finding a partner that has a reputation for customer service and outstanding technology. Clarity has an easy-to-use application interface that will allow our team the flexibility to make changes to our numerous letters efficiently and cost effectively without having to involve either our own IT resources or Clarity’s. The Clarity team has extensive experience working within CMS guidelines for communications which proved to be a great resource when implementing our program. We are looking forward to a successful relationship with Clarity.”
“We’re excited that Arcadian has chosen Clarity to manage their membership correspondence because it is such an important and highly visible component of their member experience”, said Sean Rotermund, President of Clarity Software Solutions, Inc. “Clarity provides our clients a customer experience they’d expect for their own members and an application that surpasses any process they previously employed, whether internally or through other vendor services”. “Clarity is excited that our corporate goals of service and application excellence are a perfect match with Arcadian’s expectations and we look forward to exceeding them for years to come.”
About Arcadian Health
Arcadian Health plan, Inc., was founded in 2004. Arcadian Health plan, as well as its sister organizations and corresponding affiliates, is a Medicare Advantage health plan provider operating in the following 15 states: Arizona, Arkansas, California, Georgia, Louisiana, Maine, Missouri, New Hampshire, New York, North Carolina, Oklahoma, South Carolina, Texas, Virginia and Washington. The plans are offered under the following local product names: * Arcadian Community Care (Louisiana and California residents) * Arcadian Health plan (Oklahoma residents) * Arkansas Community Care * Columbia Community Care * Desert Canyon Community Care * Ozark Health Plan * Northeast Community Care * Southeast Community Care * Spokane Community Care * Texarkana Community Care * Texas Community Care. For more information, visit www.arcadianhealth.com.
About Clarity Software Solutions, Inc. Clarity Software Solutions, Inc. assists clients with optimizing customer relationships by enhancing flexibility and control over their document management and communications delivery. Clarity is headquartered in Guilford, Connecticut and serves various industries around the country. Clarity’s custom solutions are built within secure web-based technology, are easy to use and allow a single communication to be published to any media type - print, web or email. For more information, please visit www.clarityssi.com.
July 26, 2010
Chris Hickey Joins Clarity as Director of Program Management
Guilford, CT (July 26, 2010) – Clarity Software Solutions, Inc., the cutting edge provider of on demand services supporting customized communications for the healthcare industry, announced today that Chris Hickey, former Director of Technology for FIS HealthID, joins Clarity as Director of Program Management.
Chris brings more than 20 years of business expertise in healthcare operations on both the client and service side. His expertise expands Clarity's focus on healthcare communication solutions, specifically related to developing solutions that will allow health plans to deliver various personalized communications to members in multiple formats and through multiple channels.
“Chris is clearly an asset in improving healthcare communications, with tremendous technical acumen and an ongoing track record of business execution in programs that enable health plans to streamline operations and enhance the member experience,” said Sean Rotermund, President of Clarity Software Solutions, Inc. “We are very proud to have him join our team at a time when increasing the efficiency and effectiveness of healthcare communications is critical to our national healthcare reform process.”
About Clarity Software Solutions, Inc.
Clarity Software Solutions, Inc. assists clients to optimize customer relationships by enhancing flexibility and control over their document management and communications delivery. Clarity is headquartered in Guilford, Connecticut, and serves various industries around the country. Clarity’s custom solutions are built within secure web-based technology, are easy to use and allow a single communication to be published to any media type - print, web, mobile or email. For more information, please visit www.clarityssi.com.June 1, 2010
Presbyterian Health Plan Partners with Clarity for pre and post-sale Member Kits
Albuquerque, NM (June 1, 2010) – Clarity Software Solutions, Inc., the cutting edge provider of on demand services supporting customized communications for the healthcare industry, has been selected by Presbyterian Health Plan and Presbyterian Insurance Company, Inc. (Presbyterian) to manage their sales kits and their new member welcome kits.
“The ability to attract new business starts with being able to publish clear and relevant information about our offerings,” said Lauri Michael, Presbyterian's Commercial Marketing Manager. “Working with Clarity for our group and individual sales kits allows us to present up-to-date and targeted information through print on demand solutions. Our sales team is able to create new versions of materials that speak to the opportunity and bulk order them as necessary. It avoids stockpiling materials that often become obsolete.”
Once members have enrolled in coverage, Presbyterian is using Clarity's solution to produce new member kits. “The new member experience relies on organizing a lot of important and accurate benefit information in a comprehensive package,” said Troy Samora, Presbyterian's HIO Director of Benefit Administration and System Configuration. “Through our partnership with Clarity, new members will be able to clearly understand all of the details and benefits our plans have to offer them,” Samora continued. “Clarity's web-based solution is a great platform to manage all the complex data variables and components that go along with a robust health plan offering and allows us to make kit designs on the fly as our business changes. We're confident that we'll continue to streamline our internal operations as well as enhance our member experience from our relationship with Clarity.”
“Clarity's data-driven communications are built to specifically address the needs of health plans and allow them to control all of the communications on the membership spectrum, from sales to enrollment to administration,” said Sean Rotermund, President of Clarity. “Presbyterian's objectives to deliver quality and dynamic communications cost-effectively are perfectly aligned with ours. We're proud to partner with Presbyterian and look forward to helping expand their reach within New Mexico.”
A kit product integrates multiple communications into a single, bound booklet with personalized member data as needed. This enhances the member experience and staves off the previous and costly practice of sending multiple mailings. A common “welcome kit” may contain communication components such as welcome letters, certificate of coverage, member handbooks, directories, formularies, riders and forms. For more information on this product and process visit www.clarityssi.com.
About Presbyterian
Presbyterian Health Plan and Presbyterian Insurance Company, Inc. serve nearly 450,000 New Mexicans, and are part of the Presbyterian Healthcare Services family. Presbyterian Healthcare Services was founded in New Mexico in 1908, and is the state's only private, not-for-profit healthcare system. As New Mexico's largest provider of healthcare, Presbyterian includes seven hospitals, the state's largest health plan and a strong and growing medical group. Presbyterian employs more than 9,000 people throughout New Mexico who serve to improve the health of individuals, families and communities. For more information, please visit www.phs.org.
About Clarity Software Solutions, Inc.
Clarity Software Solutions, Inc. assists clients to optimize customer relationships by enhancing flexibility and control over their document management and communications delivery. Clarity is headquartered in Guilford, Connecticut, and serves various industries around the country. Clarity’s custom solutions are built within secure web-based technology, are easy to use and allow a single communication to be published to any media type - print, web, mobile, or email. For more information, please visit www.clarityssi.com.June 1, 2010
Clarity Introduces a New Integrated Communication Tool for Health Plans
Guilford, CT (June 1, 2010) – Clarity Software Solutions, a cutting edge provider of on-demand document management and communications delivery services for the health insurance industry, has announced a new integrated communication tool for the health insurance and pharmacy benefits markets.
Called a ‘mini kit’, the format was created to help simplify and streamline the communications process for new health plan members. The mini kit is a smaller, more streamlined version of a traditional post enrollment member kit. It typically includes only pertinent member information such as benefit schedules, drug lists, and claim forms. This significantly reduces print and shipping costs while enhancing the member experience. Integrated with the kit are the members personalized ID cards which have traditionally been mailed separately from member kits. Combining the kit and ID cards invites further savings in postage costs by eliminating a second ID Card mailing. The kit is highly customized by plan design and incorporates personalized member and group information and can include integrated BREs and forms as determined by the clients’ business needs.
The mini kit is printed fully on-demand allowing flexibility for personalization including the table of contents, page numbering and any personal data. Clarity generates the mini kits through its proprietary application which is customized based on individual client's needs. Managing both the kit designs and ID cards through a single application creates efficiencies for organizing materials and enhances health plans abilities to service members by having online access to all production versions of materials that were delivered.
Clarity is continually evolving and looking for new ways to streamline communications for the health insurance industry. The mini kit is a perfect communications solution as it makes the content for members dynamic, relevant and usable while allowing health plans to reduce print and shipping costs. Clarity can also integrate e-delivery capabilities with the mini kit, so health plans can still produce all of the detailed information necessary for membership and facilitate access to it through their member portal. Our turnkey solution creates a seamless member experience that delivers the information they need to access their benefits (such as an ID card), while giving them 24/7 access to the details of their benefits for reference when they have questions.
About Clarity Software Solutions, Inc.
Clarity Software Solutions, Inc. assists clients to optimize customer relationships by enhancing flexibility and control over their document management and communications delivery. Clarity is headquartered in Guilford, Connecticut, and serves various industries around the country. Clarity’s custom solutions are built within secure web-based technology, are easy to use and allow a single communication to be published to any media type - print, web, mobile or email. For more information, please visit www.clarityssi.com.March 15, 2010
Scott & White Health Plan Introduces E-Cards Through Clarity
Temple, TX (March 15, 2010) – Clarity Software Solutions, Inc., the cutting edge provider of on demand services supporting customized communications for the healthcare industry, has partnered with Scott & White Health Plan to provide electronic versions of ID cards (e-cards) to their members in addition to the printed membership ID cards distributed today.
“As technology evolves and more and more members expect easy access to their plan information, health plans need to aggressively match these expectations as part of the customer experience. We are ecstatic that Scott & White Health Plan has chosen to extend their existing relationship with Clarity for the creation and distribution of e-cards through the Scott & White Health Plan‘s member portal,” said Sean Rotermund, President of Clarity Software Solutions, Inc. “This new capability will allow members the ability to view, download and print versions of their most current ID cards at any time; a perfect solution for temporary ID cards or sharing information with medical providers in an efficient manner. Clarity is committed to application excellence and we look forward to helping Scott & White Health Plan continue to be pioneers in using technology to communicate with their members. ”
“Allowing self-service through our member portal enhances the experience for our members. In today‘s challenging landscape we understand how important it is for members to have real-time access to all critical components of health coverage. The compliment of e-cards is an extension of the benefit we receive working with the Clarity team and we're glad to pass it on to our members,” said Allan Einboden, CEO for Scott & White Health Plan.
About Scott & White Health Plan
Scott & White Health Plan, established in 1982, serves 200,000 members in 50 counties in central Texas. It is affiliated with the Scott & White Health Care System. Scott & White Health Plan has an accreditation of Excellent from NCQA and was named one of the Highest Ranked Health Plans in Texas1 from the U.S. News & World Report. For more information, please visit www.swhp.org.
About Clarity Software Solutions, Inc.
Clarity Software Solutions, Inc. assists clients to optimize customer relationships by enhancing flexibility and control over their document management and communications delivery. Clarity is headquartered in Guilford, Connecticut, and serves various industries around the country. Clarity’s custom solutions are built within secure web-based technology, are easy to use and allow a single communication to be published to any media type - print, web, or email. For more information, please visit www.clarityssi.com.March 10, 2010
Clarity Software Solutions...“Healthy” Growth for a Connecticut Business
Guilford, CT (March 10, 2010) – Clarity Software Solutions, a cutting edge provider of on-demand document management and communications delivery services for the health insurance industry, announced today that the company experienced a 10x revenue growth rate in 2009 over 2008. In a tough economic environment, with many organizations experiencing significant employee layoffs, Clarity has more than doubled its workforce over the past twelve months and expects a similar trend in 2010.
Designed to simplify the process of organizing, customizing and delivering complex communications for healthcare and other industries, Clarity’s application drastically reduces implementation timelines requiring minimal investment of a company’s resources. The result is a fully integrated system that streamlines a company’s internal communication and printing processes, resulting in significant time and cost savings. Features of the application include; complete data integration, communication personalization, real-time design changes and distribution in print and/or electronic media.
Since inception of its healthcare solution in 2008, Clarity has contracted and implemented over 30 health plans delivering customized communications such as ID cards, kitted products, EOCs, member kits, directories, invoices and other vital pieces that complete the member experience. Clients who recently underwent the implementation process with Clarity reported a 50% time and resource savings vs. their previous process. Clarity approaches all client relationships as a true partnership, which has proven to be a ‘win-win’ and is showcased in the excellent customer service ratings from its clients.
“Clarity is extremely proud of its accomplishments in 2009. Despite the state of the economy and the impact it has had on many competitors in our space, Clarity was able to demonstrate significant growth while maintaining our trademark level of customer service,” said Sean Rotermund, CEO and President of Clarity. “Clarity prides itself on its ability to recognize market conditions, evaluate the needs of the industry and ensure we provide unique solutions for our clients. The end result is a true partnership centered around cutting costs, increasing efficiency and ultimately creating a better member experience.”
About Clarity Software Solutions, Inc.
Clarity Software Solutions, Inc. assists clients with optimizing customer relationships by enhancing flexibility and control over their document management and communications delivery. Clarity is headquartered in Guilford, CT and serves various industries across the country. Clarity’s custom solutions are built within secure web-based technology, are easy-to-use and allow a single communication to be published to any form of media – print, web or email. For more information, please visit www.clarityssi.com.
March 1, 2010
GEMCare Health Plan Selects Clarity For Membership ID Cards
Bakersfield, CA (March 1, 2010) – Clarity Software Solutions, Inc., the cutting edge provider of on demand services supporting customized communications for the healthcare industry, has been selected by GEMCare Health Plan to manage their membership ID cards.
When working with the in the Medicare environment, it is critical for health plans to be able to provide the needs of its member base and to meet the regulatory requirements of CMS within member communications. An application was needed that allowed GEMCare Health Plan to be timely and compliant as well as have the ability to make Medicare approved changes to the cards as needed. The reports that Clarity provides also furnish needed documentation and audit tools. The plan was looking also for the ease in having a company that could help manage those types of changes for member ID cards or to have the flexibility to make the changes themselves is vital. Clarity's on demand nature of the ID card production also allows plans to make changes to the cards without being subject to spoilage for any pre-printed stock or timely set up with printing internal plastic ID cards. Clarity's solution for ID cards provides the tools to meet necessary requirements and allowing internal staff to focus production in other areas while providing a great service.
“For a health plan such as GEMCare, with a local membership base dependent on their benefits, it is critical that they control their communications and that ID cards are timely and produced in the highest quality ,” said Sean Rotermund, CEO for Clarity Software Solutions, Inc. “Our application for ID cards allows them to view ID cards online to support service needs, track the status of their production and update designs as needed since the cards are printed on demand in full-color, as opposed to managing pre-printed stock. We're excited about a long-term partnership with GEMCare Health Plan.”
About GEMCare Health Plan
Headquartered in Bakersfield, California, GEMCare Health Plan is a for profit, Knox Keene licensed Medicare Advantage Prescription Drug Health plan and can be reached at (661) 716-8800 and www.gemcarehealthplan.com.
About Clarity Software Solutions, Inc.
Clarity Software Solutions, Inc. assists clients to optimize customer relationships by enhancing flexibility and control over their document management and communications delivery. Clarity is headquartered in Guilford, Connecticut, and serves various industries around the country. Clarity’s custom solutions are built within secure web-based technology, are easy to use and allow a single communication to be published to any media type - print, web, or email. For more information, please visit www.clarityssi.com.February 15, 2010
Health Alliance Plan Chooses Clarity for Member Contracts & ID Cards
Detroit, MI (February 15, 2010) –Clarity Software Solutions, Inc., the cutting-edge provider of on-demand services supporting customized communications for the healthcare industry, has been selected by Health Alliance Plan (HAP) to manage their member contracts and ID cards.
“A positive member experience depends on our ability to organize a lot of important, complex data and then construct accurate and impactful communications,” said Richard D. Chaney, Vice President, Client Services, HAP. “Our partnership with Clarity for the production and distribution of member-specific contracts and ID cards will enable members to clearly understand all of the details and benefits our health plans have to offer,” Chaney continued. “Clarity’s web-based solution is perfect for us to manage all the data and components that go along with a multi-product health plan offering. We can view each communication online and understand where in the production process our communications stand, whether at the printer or in the mail. We’re confident that the membership experience with HAP will be enhanced through our relationship with Clarity.”
“Clarity’s laser focus is on developing data-driven communications to specifically address the needs of health plans,” said Sean Rotermund, President of Clarity. “HAP's need to be able to deliver quality, personalized communications while being able to make changes in real-time to their communications is a perfect fit for the Clarity platform. They will be able to make unlimited card and contract changes with their online tools while having the ability to preview all of their communications both pre and post-production which enhances their quality control processes and member service capabilities. We’re excited to be partners with HAP and look forward to helping grow their member base.”
A Contract integrates multiple communications into a single, bound booklet with personalized member data. This enhances the member experience and staves off the previous costly practice of sending multiple mailings. A common Contract may contain communication components such as welcome letters, benefit summaries, riders, forms and more. For more information on this product and process visit www.clarityssi.com.
About Health Alliance Plan
Health Alliance Plan is a nonprofit health plan headquartered in Detroit, with offices in Southfield and Flint. HAP serves approximately 500,000 members and 1,700 employer groups. The health plan serves individuals through SOLO PPO plans and Medicare Plans and companies of all sizes through HMOs, Value Plans, PPOs and Medicare plans. For more information, please visit www.hap.org.
About Clarity Software Solutions, Inc.
Clarity Software Solutions, Inc. assists clients to optimize customer relationships by enhancing flexibility and control over their document management and communications delivery. Clarity is headquartered in Guilford, Connecticut, and serves various industries around the country. Clarity’s custom solutions are built within secure web-based technology, are easy to use and allow a single communication to be published to any media type - print, web, or email. For more information, please visit www.clarityssi.com.February 1, 2010
Cox HealthPlans Chooses Clarity For Membership ID Cards
Springfield, MO (February 1, 2010) – Clarity Software Solutions, Inc., the cutting edge provider of on demand services supporting customized communications for the healthcare industry, has been selected by Cox HealthPlans to manage their membership ID cards.
“Cox HealthPlans is committed to establishing a great impression on our members and that starts with the ID cards that they receive with their coverage”, said Heather Swearengin, Director of Marketing for Cox HealthPlans. “Cox has committed to using technology to ensure that we are delivering the best possible experience to our members. Clarity has a completely user friendly ID card application that allows Cox to integrate our data into dynamic card designs that enhances our branding and are printed on demand. Through the Clarity application, we're also able to produce ID cards with integrated bar codes that ties important member information right from the card into the claims process when members visit their providers, which contributes to streamlining our overall operations. Clarity’s service team coupled with these tools will allow us to further improve our own customer experience. Cox HealthPlans is looking forward to a great partnership with Clarity.”
“One of Clarity’s overarching objectives is to provide technology that enables enhanced membership communications. We're excited to partner with Cox HealthPlans who are clearly committed to employing technology to ensure the best possible member experience and most efficient operations,” said Sean Rotermund, President of Clarity Software Solutions, Inc. “Cox's use of integrated bar codes on their ID cards will establish them as pioneers in the industry by providing member information directly into back-end processing at the time of an office visit. We look forward to helping Cox surpass the expectations of their members for years to come.”
About Cox HealthPlans
Cox HealthPlans, an affiliate of CoxHealth, provides insurance solutions for nearly 45,000 members across Missouri and throughout the nation. Locally owned and managed in Springfield, Mo., they employ more than 85 staff members with special expertise in Medical Management, Claims Processing, Member Services, Finance, Underwriting, Information Technology, and Marketing. Their dedication and knowledge base provide members with the highest quality customer service, accurate and timely claims payment, and expert medical management that they've come to expect from a leader in the health care industry. For more information, visit www.coxhealthplans.com.
About Clarity Software Solutions, Inc.
Clarity Software Solutions, Inc. assists clients to optimize customer relationships by enhancing flexibility and control over their document management and communications delivery. Clarity is headquartered in Guilford, Connecticut, and serves various industries around the country. Clarity’s custom solutions are built within secure web-based technology, are easy to use and allow a single communication to be published to any media type - print, web, or email. For more information, please visit www.clarityssi.com.February 1, 2010
Denver Health Medical Plan Chooses Clarity For Membership Materials
Denver, CO (February 1, 2010) – Denver Health Medical Plan, Inc. (DHMP) of Colorado has announced the selection of Clarity Software Solutions, Inc., the cutting edge provider of on demand services supporting customized communications for the healthcare industry, for the creation and production of their membership materials including ID cards and handbooks.
“As a quickly growing health plan and one committed to the local metro area, we needed to find a partner that would allow us to streamline our process of creating member communications,” said Laurie Goss, Director of Marketing for DHMP." “We work hard to partner with vendors that will provide service and cost containment. Our goal was to find a partner that provided an application driven process that would allow us to generate and order our materials efficiently and effectively, which in turn allows us to focus our resources to other important tasks that grow and retain our membership base. The implementation process required minimal resources from our team and the time now required to manage all of our communications from a single point of contact has been significantly reduced.”
“For a growing health plan such as DHMP, it is critical that they can manage their communications programs with limited resource sacrifice,” said Sean Rotermund, CEO for Clarity Software Solutions, Inc. “Our application for ID cards and Kits allows them to create and order their materials in real time and track the status of their materials from data file receipt through shipping. We’re excited about the efficiencies we’ve created for DHMP and look forward to supporting their continued success.”
About Denver Health Medical Plan, Inc.
The Denver Health Medical Plan, Inc. (DHMP) was created in 1997 to fill a need for affordable health care coverage for employees of the Denver Health Authority and the Career Service Authority. DHMP is an entity of the Denver Health and Hospital Authority (DHHA) and now cares for more than 15,000 lives.
DHMP concentrates its efforts on delivering quality health care products and services. The goal is to provide the Denver community with access to high quality, cost-effective, locally managed health care to our customers' satisfaction. Because we, too, are residents of the Denver metro area, we offer a unique understanding of our members' individual needs and concerns. For more information, please visit www.denverhealthmedicalplan.com.
About Clarity Software Solutions, Inc.
Clarity Software Solutions, Inc. assists clients to optimize customer relationships by enhancing flexibility and control over their document management and communications delivery. Clarity is headquartered in Guilford, Connecticut, and serves various industries around the country. Clarity’s custom solutions are built within secure web-based technology, are easy to use and allow a single communication to be published to any media type - print, web, or email. For more information, please visit www.clarityssi.com.January 15, 2010
ATRIO Health Plans Selects Clarity for Membership ID Cards
Roseburg, OR (January 15, 2010) – ATRIO Health Plans (ATRIO), a quickly growing Medicare Health Maintenance Organization (HMO) located in Oregon has announced it has chosen Clarity, a leading provider of on demand communications for the healthcare industry, to enhance its member ID card management, production and fulfillment process.
“One of our core objectives as a fast growing health care provider has always been to provide top-quality communications and service for our members at all times,” said Rose Novak, Marketing Manager for ATRIO. “By choosing Clarity, we better meet our objectives while being resourceful and cost effective internally at the same time. Accurate and timely member ID cards are critical to producing a better overall healthcare experience for our members and for better establishing our presence within the community. Clarity's ID card program is helping us achieve our objectives.”
“Clarity is excited that our program for ID cards is helping ATRIO service their members with higher quality ID cards that make a strong impression,” said Sean Rotermund, President of Clarity Software Solutions, Inc. “Our solutions have been well-received by the healthcare industry and we’re confident that ATRIO will benefit from our service reliability and application excellence for many years to come.”
By selecting Clarity as its member ID card provider, ATRIO will deliver highly personalized communications directly to members while managing the creation and production process through an unparalleled self-service web application.
About ATRIO Health Plans
ATRIO Health Plans offers seniors who are eligible for Medicare, an advantage plan that is an alternative to traditional Medicare. ATRIO offers Medicare Advantage Plans that are affordable, comprehensive and reliable with quality customer service and access to a wide network of trusted physicians. For more information, please visit www.atriohp.com.
About Clarity Software Solutions, Inc.
Clarity Software Solutions, Inc. assists clients to optimize customer relationships by enhancing flexibility and control over their document management and communications delivery. Clarity is headquartered in Guilford, Connecticut, and serves various industries around the country. Clarity’s custom solutions are built within secure web-based technology, are easy to use and allow a single communication to be published to any media type - print, web, or email. For more information, please visit www.clarityssi.com.January 1, 2010
Survey Reveals Clarity is a committed Partner to Clients
Guilford, CT (January 1, 2010) – results survey (download pdf)
July 1, 2009
San Francisco Health Plan Selects Clarity For Membership ID Cards & Invoices
San Francisco, CA (July 1, 2009) – Clarity Software Solutions, Inc., the cutting edge provider of on demand services supporting customized communications for the healthcare industry, has been selected by San Francisco Health Plan to manage their membership ID cards and invoices.
“Being city-sponsored, San Francisco Health Plan works hard to partner with vendors that are focused on service and enable cost containment”, said Scott Paro, Marketing Manager for San Francisco Health Plan. “Our commitment to serving the low-income community doesn’t make us any less complex in our communication needs than large national health plans. We needed a partner that gave us the tools to make changes to our communications in real time without it being a costly or time consuming process”, Paro added. “Clarity’s applications allow us to manage our designs for ID cards, Welcome Letters and Invoices independent of IT staff; from our side or theirs. This allows us to keep pace with the changes required in healthcare communications. Additionally, Clarity has exhibited a dedication to customer service that we appreciate given how we often want to hear how we’re doing from our own members.”
“For San Francisco Health Plan, with a commitment to its local community, it is critical that they have control over communications including the timeliness, cost and quality of them,” said Sean Rotermund, CEO for Clarity Software Solutions, Inc. “Our applications for ID cards and invoices will allow for changes to be made in real time along with the ability to track the status of their production and update designs as needed utilizing the most advanced print-on-demand technology available in the industry. We’re excited about a long-term partnership with San Francisco Health Plan and look forward to supporting their continued success.”
About San Francisco Health Plan
San Francisco Health Plan is a City-sponsored health plan providing health insurance to more than 55,000 San Franciscans. One in every four San Francisco children is insured by the plan. San Francisco Health Plans was created by the City and County of San Francisco with one purpose: to provide high quality medical care to the largest number of low-income San Francisco residents possible, while supporting San Francisco's public and community-minded doctors, clinics, and hospitals. Members choose from over 2,300 primary care providers and specialists, six hospitals, and 200 pharmacies - all in neighborhoods close to where they live or work. For more information, please visit www.sfhp.org.
About Clarity Software Solutions, Inc.
Clarity Software Solutions, Inc. assists clients to optimize customer relationships by enhancing flexibility and control over their document management and communications delivery. Clarity is headquartered in Guilford, Connecticut, and serves various industries around the country. Clarity’s custom solutions are built within secure web-based technology, are easy to use and allow a single communication to be published to any media type - print, web, or email. For more information, please visit www.clarityssi.com.June 15, 2009
Advantage Health Solutions Chooses Clarity For Member Communications & ID Cards
Indianapolis, IN (June 15, 2009) – ADVANTAGE Health Solutions, Inc of Indiana, one of the fastest growing healthcare providers in the state, has announced the selection of Clarity Software Solutions, Inc., the cutting edge provider of on demand services supporting customized communications for the healthcare industry, for the creation and production of their membership materials including ID cards, Handbooks and Benefit Summaries.
“The member experience relies on consistently delivering accurate information,” said Claudia Stein, Director of Operations and Strategic Implementations for ADVANTAGE. “Through our partnership with Clarity, all of our members will be able to clearly understand and act on the details and benefits that our plans have to offer,” Stein continued. “Clarity’s web-based solution is perfect for us to manage all the complex data variables and components that go along with our multi-product offering. We’re confident that our member experience will be enhanced from our relationship with Clarity.”
“Clarity’s data-driven communications are built to specifically address the needs of health plans to send multiple communications to members in varying formats, whether that be a kit, card, letter or marketing piece,” said Sean Rotermund, President of Clarity. “ADVANTAGE is utilizing our single communication platform to integrate their data to meet the needs for multiple member communication mailings in a timely and cost-effective fashion. We’re proud to partner with ADVANTAGE and look forward to helping expand their member base.”
About ADVANTAGE Health Solutions, Inc.
ADVANTAGE Health Solutions, Inc.SM (ADVANTAGE) is a local, provider-owned health plan offering healthcare benefits and solutions to employer groups of all size. ADVANTAGE is solutions-oriented and provides a consultative approach to helping their clients choose the best benefit option for their company and employees. ADVANTAGE believes in providing employers with a long-term health plan solution.
ADVANTAGE began its operations in May of 2000. Since inception, ADVANTAGE has achieved significant milestones and is one of the fastest growing health plans in Indiana. Additionally, the National Committee for Quality Assurance (NCQA) has given ADVANTAGE Health Solutions, Inc. a "Commendable Accreditation", which means that ADVANTAGE has achieved one of the highest rankings for service and clinical quality, and that they met NCQA's rigorous requirements for consumer protection and quality improvement. It also indicates that the clinical care delivered by their contracted physicians is in the highest range of national performance. For more information, please visit www.advantageplan.com.
About Clarity Software Solutions, Inc.
Clarity Software Solutions, Inc. assists clients to optimize customer relationships by enhancing flexibility and control over their document management and communications delivery. Clarity is headquartered in Guilford, Connecticut, and serves various industries around the country. Clarity’s custom solutions are built within secure web-based technology, are easy to use and allow a single communication to be published to any media type - print, web, or email. For more information, please visit www.clarityssi.com.June 15, 2009
TelaDoc Medical Services Selects Clarity Software Solutions for Customized Membership ID Cards
Dallas, TX -- June 15, 2009 -- TelaDoc Medical Services (www.teladoc.com), the nation’s leader in telehealth, has selected Clarity Software Solutions, Inc.( www.clarityssi.com), the cutting edge provider of on-demand services supporting customized communications for the health care industry, to manage its membership ID cards. TelaDoc is a national network of board certified physicians providing cross coverage consultations 24/7, with its physicians using medical records and telephone consultations to diagnose and recommend treatment.
“TelaDoc is committed to making quality, cost-effective health care more accessible to its members whenever and wherever they are located,” says Melinda Benefiel, customer relations manager for TelaDoc. “TelaDoc looks for that same level of service from its partners. Clarity’s approach to managing member communications, particularly the ID cards that we send to our members, allows us to personalize materials for groups or members in real-time through an easy-to-use application. This capability aligns with our goals of time sensitive, impactful communications that our members have come to expect.”
This relationship with Clarity further enhances TelaDoc’s customer service capabilities, providing continuous access to communications materials to initiate design changes or to track mailings to members.
According to Sean Rotermund, CEO for Clarity Software Solutions, Inc., “With the health care landscape rapidly changing, the TelaDoc value proposition offers a significant upside. Our companies share a strong dedication to client services and member satisfaction. With the Clarity solution, the TelaDoc team will be able to quickly design ID card packages for new members that meet and exceed a Group Administrator’s expectations for personalization.”
Rotermund points out that TelaDoc card packages will be printed on-demand in full-color, as opposed to managing pre-printed stock, further expediting and simplifying the process.
“We’re gratified to be working with TelaDoc and look forward to supporting the impact of its model,” says Rotermund.June 15, 2009
WINhealth Partners Chooses Clarity For Membership Materials
Cheyenne, WY (June 15, 2009) – WINhealth Partners of Wyoming, one of the largest healthcare providers in the state, has announced the selection of Clarity Software Solutions, Inc., the cutting edge provider of on demand services supporting customized communications for the healthcare industry, for the creation and production of their membership materials including ID cards, Handbooks and Directories.
“As a quickly growing health plan, we needed to find a partner that would allow us to streamline our process of creating member communications,” said Florence Engel, Director of Enrollment Services for WINhealth Partners. “We needed an application driven process that would allow us to generate and order our materials efficiently and effectively, which in turn allows us to focus our resources to other important tasks that grow and retain our membership base. The implementation process required minimal resources from our team and the time now required to manage communications, such as ID cards, has been significantly reduced.”
“For a rapidly growing health plan such as WINhealth Partners, it is critical that they can manage their communications programs with limited resource sacrifice,” said Sean Rotermund, CEO for Clarity Software Solutions, Inc. “Our application for ID cards and Kits allows them to create and order their materials in real time and track the status of their materials from data file receipt through shipping. Our production control tools allow them the benefits of managing what content will go to members before it is printed, but without having to print it themselves anymore. We’re excited about the efficiencies we’ve created for WINhealth Partners and look forward to supporting their continued growth.”
About WINhealth Partners
WINhealth Partners is a not for profit provider sponsored healthplan that offers both individual and group insurance benefits throughout Wyoming.. Additionally, WINhealth Partners offers a Medicare plan, a dental plan, and provides third party administrative services for self-funded businesses. The organization received its health care license in 1996 and continues to be a leader and driving force in Wyoming’s health care market. For more information, please visit www.winhealthpartners.org.
About Clarity Software Solutions, Inc.
Clarity Software Solutions, Inc. assists clients to optimize customer relationships by enhancing flexibility and control over their document management and communications delivery. Clarity is headquartered in Guilford, Connecticut, and serves various industries around the country. Clarity’s custom solutions are built within secure web-based technology, are easy to use and allow a single communication to be published to any media type - print, web, or email. For more information, please visit www.clarityssi.com.
June 1, 2009
Geisinger Health Plan Selects Clarity For Membership ID Cards
Danville, PA (June 1, 2009) – Geisinger Health Plan of Pennsylvania (GHP), one of the nation's largest rural HMOs serving more than 220,000 members, announced it has chosen Clarity, a leading provider of on demand communications for the healthcare industry, to enhance its member ID card management, production and fulfillment process.“One of our core objectives has always been to provide top-quality healthcare communications and service for our members,” said George Kutz, Vice President of Internal Operations for GHP. “By choosing Clarity, we better meet our objectives. Precise and timely member ID cards are critical to producing a better overall healthcare experience for our members. We felt that Clarity provides the necessary understanding and ability to help us execute at the highest level.”
“Clarity is excited that our goals and those of GHP are aligned in delivering an unmatched member experience,” said Sean Rotermund, President of Clarity Software Solutions, Inc. “Our solutions have been well-received by the healthcare industry and we’re confident that GHP will benefit from our service reliability and application excellence for many years to come.”
By selecting Clarity as its member ID card provider, GHP will deliver highly personalized communications directly to members while managing the creation and production process through an unparalleled self-service web application.
About Geisinger Health Plan
Geisinger Health Plan, begun in 1985, is headquartered in Danville, PA and is one of the nation's
largest rural HMOs. GHP is currently the top-rated plan in Pennsylvania and #5 in the country, according
to the U.S. News and World Report and the National Committee for Quality Assurance (NCQA).* The Plan
serves more than 220,000 members in 42 counties. Coverage is available for businesses of all sizes,
individuals and families, and Medicare beneficiaries. HMO, PPO, high deductible and self-funded plans are
available. As part of the Geisinger Health System, GHP has been recognized nationally as a model for
health care reform with documented success in innovative programs such as the patient-centered medical
home. For more information, please visit www.thehealthplan.com.
About Clarity Software Solutions, Inc.
Clarity Software Solutions, Inc. assists clients to optimize customer relationships by enhancing
flexibility and control over their document management and communications delivery. Clarity is
headquartered in Guilford, Connecticut, and serves various industries around the country. Clarity’s
custom solutions are built within secure web-based technology, are easy to use and allow a single
communication to be published to any media type - print, web, or email. For more information, please
visit www.clarityssi.com.
March 6, 2009
Lovelace Health Plan Chooses Clarity For Membership ID Cards
Albuquerque, NM (March, 2009) – Clarity Software Solutions, Inc., the cutting edge provider of on demand services supporting customized communications for the healthcare industry, has been selected by Lovelace Health System, Inc., d/b/a Lovelace Health Plan to manage their membership ID cards.
“Membership ID cards are an extremely important aspect of our customer experience”, said Lynne Woessner, Manager of Enrollment & Eligibility for Lovelace Health Plan1. “To ensure that we are delivering the best possible experience to our members, we focused on finding a partner that has a reputation for customer service and outstanding technology. Clarity has an easy-to-use application interface that will allow our team the flexibility to make changes efficiently without having to involve either our own IT resources or Clarity's. Clarity's team coupled with these tools will allow us to enhance our own customer service. Lovelace Health Plan is looking forward to a successful, long-term relationship with Clarity.”
“Clarity's top objectives are to provide our clients a customer experience they'd expect for their own members and an application that far exceeds any process they previously employed, whether internally or through other vendor services”, said Sean Rotermund, President of Clarity Software Solutions, Inc. “We're excited that Lovelace Health Plan has chosen Clarity to manage their ID cards because it is such an important and highly visible component of their member experience. Clarity is committed to world-class customer service and application excellence and we look forward to surpassing Lovelace's expectations for years to come.”
About Lovelace Health Plan
Since 1973, Lovelace Health Plan has worked closely with physicians to design programs and benefits that
keep plan members healthy and informed of their choices. Today, Lovelace Health Plan offers a full
portfolio of managed care plans, providing insurance coverage for more than 190,000 people in communities
across New Mexico. Their health plans cover more than 2,000 employer groups and thousands of
Medicare-eligible individuals and their families. For more information, visit www.lovelacehealthplan.com.
About Clarity Software Solutions, Inc.
Clarity Software Solutions, Inc. assists clients to optimize customer relationships by enhancing
flexibility and control over their document management and communications delivery. Clarity is
headquartered in Guilford, Connecticut, and serves various industries around the country. Clarity's
custom solutions are built within secure web-based technology, are easy to use and allow a single
communication to be published to any media type - print, web, or email. For more information, please
visit www.clarityssi.com.
1Lovelace Health Plan is a trade name for health benefit plans offered/insured by Lovelace Health System, Inc. or it's subsidiary, Lovelace Insurance Company.
January 27, 2009
Health Alliance Medical Plans Selects Clarity
Urbana, IL (January 27, 2009) – Clarity Software Solutions, Inc., the cutting edge provider of on demand services supporting customized communications for the healthcare industry, has been selected by Health Alliance Medical Plans to manage their membership ID cards.“In today's environment, it is critical for a health plan to be able to meet the quickly changing needs of its member base and often those changes require making communication updates on the fly,” said Penny Ransom, Director of Communications for Health Alliance Medical Plans. “We needed an application to help us manage those types of changes for our member ID cards and give us the flexibility to make the changes ourselves, rather than relying on costly IT efforts. Clarity's solution for ID cards has given us the tools to meet our requirements while providing top-notch service at the same time. It is a perfect combination.”
“For a health plan such as Health Alliance Medical Plans, with a growing member base and important group contracts, it is critical that they control their communications,” said Sean Rotermund, CEO for Clarity Software Solutions, Inc. “Our application for ID cards allows them to make changes in real time, track the status of their production and update designs as needed since the cards are printed on demand in full-color, as opposed to managing pre-printed stock. We're excited about a long-term partnership with Health Alliance Medical Plans and look forward to supporting their continued growth.”
About Health Alliance Medical Plans
Health Alliance Medical Plans is a leading provider-sponsored health insurer in the Midwest, providing
health care coverage to more than 310,000 members in Illinois and Iowa. Health Alliance is named one of
‘America's Best Health Plans’ in the 2007 U.S. News and World Report and National Committee
for Quality Assurance (NCQA) rankings of commercial and Medicare health plans. Additionally, in
recognition of its exceptional commitment to quality, Health Alliance has maintained the highest
accreditation possible from NCQA for its HMO, POS and Medicare HMO plans since 1997. For more
information, please visit www.healthalliance.org.
About Clarity Software Solutions, Inc.
Clarity Software Solutions, Inc. assists clients to optimize customer relationships by enhancing
flexibility and control over their document management and communications delivery. Clarity is
headquartered in Guilford, Connecticut, and serves various industries around the country. Clarity’s
custom solutions are built within secure web-based technology, are easy to use and allow a single
communication to be published to any media type - print, web, or email. For more information, please
visit www.clarityssi.com.
January 1, 2009
Scott & White Health Plan Chooses Clarity For Membership ID
Cards
Temple, TX (January 1, 2009) – Clarity Software Solutions, Inc., the cutting edge provider of on demand services supporting customized communications for the healthcare industry, has been selected by Scott & White Health Plan to manage their membership ID cards.
“A tangible representation of a health plan's brand is its membership ID cards. It is critical that they are delivered timely, especially during open enrollment, and professionally. We're excited that Scott & White Health Plan has selected Clarity to manage their ID cards because it is such a critical element to the member experience,” said Sean Rotermund, President of Clarity Software Solutions, Inc. “Clarity is committed to world-class customer service and application excellence and we look forward to serving Scott & White Health Plan for years to come.”
“Clarity has exhibited a strong understanding of the challenges associated with health plan operations and communications and have met those challenges by developing effective tools and a partner-focused service model. We need a partner focused on customer service with a flexible solution that allows us to make changes efficiently and that is what we got with Clarity. Scott & White Health Plan is looking forward to benefiting from a long-term relationship with Clarity and extending that benefit on to our members through effective communications,” said Allan Einboden, CEO for Scott & White Health Plan.
About Scott & White Health Plan
Scott & White Health Plan, established in 1982, serves 220,000 members in 34 counties in central
Texas. It is affiliated with the Scott & White Healthcare. Scott & White Health Plan has an
accreditation of Excellent from NCQA and was named one of the Highest Ranked Health Plans in
Texas1 from the U.S. News & World Report. For more information, please visit www.swhp.org.
About Clarity Software Solutions, Inc.
Clarity Software Solutions, Inc. assists clients to optimize customer relationships by enhancing
flexibility and control over their document management and communications delivery. Clarity is
headquartered in Guilford, Connecticut, and serves various industries around the country. Clarity’s
custom solutions are built within secure web-based technology, are easy to use and allow a single
communication to be published to any media type - print, web, or email. For more information, please
visit www.clarityssi.com.
12007 rankings can be found in the U.S. News & World Report November 5, 2007 issue or at http://www.usnews.com. "America's Best" Health Plans" is a trademark of U.S. News & World Report. The above information is current as of November 2007.
December 31, 2008
Clarity Experiences Rapid Growth in 2008
Guilford, CT (December 31, 2008) – - Clarity Software Solutions, Inc., the cutting edge provider of on demand services supporting customized communications, today announced that in 2008 Clarity was selected by a number of highly regarded organizations in various industries to provide web-based communication management solutions such as membership ID cards, booklets, courseware and more.In 2008 the flexibility, usability, and scalability of Clarity’s applications has fueled the rapid adoption of Clarity’s solution by many industry leading organizations. Leveraging Clarity's technical architecture, custom applications that support organization-specific business requirements are easily configured with minimal lead-time and investment of client resources. Using cutting edge technology powered by AJAX and JAVA components within a highly secure J2EE architecture, Clarity has delivered a highly interactive user experience to support document management, composition, and publishing via a web-based application. Clarity's functionality coupled with its world-class customer service delivers a solution that has continued to set Clarity apart from the competition and deliver a compelling business case for its clients.
Some of Clarity's most notable highlights in 2008 include:
- Since the launch of its healthcare solutions began in April, Clarity has implemented applications for 10 Health Plans to deliver customized communications ranging from ID Cards to Directories to EOCs. These plans range in size of membership and distribution from regional to national. The consistent factor in choosing Clarity amongst all of them is its expertise in healthcare and insurance-based communications coupled with unparalleled customer service.
- A nationally recognized organization known as the leading provider of contractor-based learning and development products that has trained over a quarter million people chose Clarity to streamline the creation, customization and management of their courseware. The implementation of Clarity allowed this organization to shed a major expense by eliminating costly inventory and ultimately the warehouse itself.
- Numerous strategic partnerships with industry-leading alliances, strategic consulting firms and world-class printers to serve as the front-end solution for client’s on-demand printing needs. Clarity has been sought out as a preferred partner based on its unparalleled user interface and reputation to deliver on expectations backed by service.
"In 2008 Clarity worked tirelessly to establish our brand as synonymous with market-leading on-demand communication solutions," stated Sean Rotermund, CEO and President of Clarity. "Our goal of delivering best-in-class customer service coupled with our on-going investment in product innovation continues to define Clarity in the marketplace. We look forward to surpassing this year’s success in 2009."
About Clarity Software Solutions, Inc.
Clarity Software Solutions, Inc. assists clients to optimize customer relationships by enhancing flexibility and control over their document management and communications delivery. Clarity is headquartered in Guilford, Connecticut, and serves various industries around the country. Clarity’s custom solutions are built within secure web-based technology, are easy to use and allow a single communication to be published to any media type - print, web, or email. For more information, please visit www.clarityssi.com.
Providence Health Plan Chooses Clarity For Membership ID Cards
Beaverton, OR (October 12, 2008) – Clarity Software Solutions, Inc., the cutting edge provider of on demand services supporting customized communications for the healthcare industry, has been selected by Providence Health Plan (PHP) to manage their membership ID cards.
“The first customer experience a member often has with a health plan is the receipt of their membership ID card; the importance of its timely arrival and professional appearance can’t be overstated. We’re excited that Providence Health Plan has selected Clarity to manage their ID cards because it of the importance it plays in establishing the member experience,” said Sean Rotermund, President of Clarity Software Solutions, Inc. “Clarity is committed to world-class customer service and application excellence and we look forward to serving Providence for years to come.”
“Providence needed to find a partner that offered a flexible ID card solution, and understood the importance of establishing member satisfaction through communications. This affects not only the impression it makes on a member, but the impact it can have on operations such as member services and call centers,” said Mark Jensen, Director of Operations Support for Providence Health Plan.
About Providence Health Plan
Providence Health Plan, established in 1987, serves 285,000 members in Oregon and southwest Washington. It is sponsored by Providence Health & Services, a five-state health care delivery system headquartered in Seattle. Providence Health Plan recently became the only Oregon-based health insurer - and the only provider-sponsored health plan in the nation - to receive an A (excellent) rating from A.M. Best, the world’s oldest and most authoritative insurance rating and information source. For more information, please visit www.providence.org/healthplans.
About Clarity Software Solutions, Inc.
Clarity Software Solutions, Inc. assists clients to optimize customer relationships by enhancing flexibility and control over their document management and communications delivery. Clarity is headquartered in Guilford, Connecticut, and serves various industries around the country. Clarity’s custom solutions are built within secure web-based technology, are easy to use and allow a single communication to be published to any media type - print, web, or email. For more information, please visit www.clarityssi.com.
Clarian Health Plans Selects Clarity For Membership ID Cards
Indianapolis, IN (October 10, 2008) – Clarity Software Solutions, Inc., the cutting edge provider of on demand services supporting customized communications for the healthcare industry, has been selected by Clarian Health Plans to manage their membership ID cards.
“A tangible representation of a health plan’s brand is its membership ID cards. It is critical that they are delivered timely, especially during open enrollment, and professionally. We’re excited that Clarian Health Plans has selected Clarity to manage their ID cards because it is such a critical element to the member experience,” said Sean Rotermund, President of Clarity Software Solutions, Inc. “Clarity is committed to world-class customer service and application excellence and we look forward to serving Clarian Health Plans for years to come.”
“Clarity has exhibited a strong understanding of the challenges associated with health plan operations and communications and have met those challenges by developing effectives tools and a partner-focused service model. We need a partner focused on customer service with a flexible solution that allows us to make changes efficiently and that is what we got with Clarity. Clarian Health Plans is looking forward to benefiting from a long-term relationship with Clarity and extending that benefit on to our members through effective communications,” said Connie Brown, Chief Financial Officer for Clarian Health Plans.
About Clarian Health Plans
Clarian Health Plans is a wholly-owned, for-profit subsidiary of Clarian Health. Clarian Health Plans offers a Medicare HMO plan to residents of Marion County and Senior Smart Choice for residents of Boone, Hamilton, Hancock, Hendricks, Johnson, Morgan and Shelby counties. Members of both plans will have access to more than 900 Clarian physicians locally. For more information, please visit www.clarian.org.
About Clarity Software Solutions, Inc.
Clarity Software Solutions, Inc. assists clients to optimize customer relationships by enhancing flexibility and control over their document management and communications delivery. Clarity is headquartered in Guilford, Connecticut, and serves various industries around the country. Clarity’s custom solutions are built within secure web-based technology, are easy to use and allow a single communication to be published to any media type - print, web, or email. For more information, please visit www.clarityssi.com.
July 1, 2008
Health Plan Alliance Announces Partnership with Clarity
Irving, TX (July 1, 2008) – Health Plan Alliance, a membership organization of provider-sponsored and independent health plans has announced a vendor partnership with Clarity Software Solutions, Inc., the cutting edge provider of on demand services supporting customized membership communications and identification cards for the healthcare industry.Health Plan Alliance serves provider-sponsored and independent health plans through collaborative efforts that leverage the advantages of working together. As the managed care industry continues to consolidate, the provider-sponsored and independent health plans can maintain the crucial focus on the local marketplace, while obtaining many of the advantages of a national company through the Alliance.
The advantages sought by the Alliance include the use of their cumulative scale to negotiate advantageous purchasing arrangements for services such as reinsurance, disease management and technology solutions. “As part of our commitment to provide access to service solutions that our members need to enhance their offerings, the Health Plan Alliance has formed a partnership with Clarity”, says Dennis Bolin, CFO of Heath Plan Alliance. “Clarity has extensive knowledge of health plan operations which is reflected in their solutions that offer our members the ability to enhance and deliver world-class communications, such as enrollment kits, welcome kits, ID Cards as well as electronically distributed communications.”
“Clarity is proud to be a strategic partner of the Health Plan Alliance, who is clearly committed to strengthening the healthcare industry through progressive collaboration”, says Sean Rotermund, President of Clarity Software Solutions, Inc. “As an organization, our primary goal is to provide a world-class customer experience that is passed on through our clients directly to their members. Our solutions make our clients communication more effective in attracting and retaining members.”
About Health Plan Alliance
Executives representing eight health plans formed a work group in 1995 for the development of the Alliance. They shaped a direction for the Alliance and created a business to address the specific needs of the provider-sponsored HMO market and synergy among its members. These organizations formed a limited liability corporation. The ownership structure, governance and staffing was finalized and the LLC incorporated in June 1996 as the HMO Alliance. New shareholder and partner members are being sought among other provider-sponsored and independent health plans. For more information, please visit www.healthplanalliance.org.
About Clarity Software Solutions, Inc.
Clarity Software Solutions, Inc. assists clients to optimize customer relationships by enhancing flexibility and control over their document management and communications delivery. Clarity is headquartered in Guilford, Connecticut, and serves various industries around the country. Clarity’s custom solutions are built within secure web-based technology, are easy to use and allow a single communication to be published to any media type - print, web, or email. For more information, please visit www.clarityssi.com.
July 1, 2008
Contra Costa Health Plan Chooses Clarity For Membership Materials & ID Cards
Contra Costa County, CA (July 1, 2008) – Clarity Software Solutions, Inc., the cutting edge provider of on demand services supporting customized membership materials and identification cards, has been selected through a competitive RFP by Contra Costa Health Plan.“A key component of a health plan’s value proposition to its members is the effectiveness of its membership materials and ID Cards, including the timeliness of them around enrollment. We’re ecstatic that Contra Costa Health Plan selected Clarity for our turnkey solutions that will allow them to create and produce their member materials and cards both efficiently and cost effectively,” said Sean Rotermund, President of Clarity Software Solutions, Inc. “One of Clarity’s tenants is to provide world-class customer service and unmatched applications and we’re committed to helping Contra Costa Health Plan grow and retain their membership for years to come.”
“Clarity has in-depth knowledge of health plan operations and has done an excellent job of creating a solution to manage membership communications. They are a willing partner focused on our success and we’re excited about a long-term relationship,” said Teresa O’Riva, Director of Marketing and Member Services for Contra Costa Health Plan.
About Contra Costa Health plan – A Culture of Caring
Celebrating it’s 35th Anniversary this year, Contra Costa Health Plan (CCHP) now serves over 85,000 people in Contra Costa County and continues to be at the forefront of offering comprehensive, quality health coverage. CCHP members choose from an extensive network of County operated Health Centers through the Regional Medical Center in Martinez or the Plan's Community Provider Network of private doctors and community hospitals. For more information, please visit www.contracostahealthplan.org.
About Clarity Software Solutions, Inc.
Clarity Software Solutions, Inc. assists clients to optimize customer relationships by enhancing flexibility and control over their document management and communications delivery. Clarity is headquartered in Guilford, Connecticut, and serves various industries around the country. Clarity’s custom solutions are built within secure web-based technology, are easy to use and allow a single communication to be published to any media type - print, web, or email. For more information, please visit www.clarityssi.com.
January 14, 2008
Clarity Enriches the Training Experience
Guilford, CT (January 14, 2008) – Clarity is working with many top-flight training organizations to help transform the vast communications that come with the territory of education. Most training organizations and large corporations with dedicated training departments have an antiquated system of producing the communications needed to train employees. It is a big task, and one that is usually supported by a system that uses bulk preprinting and warehousing of education materials, customized documents requiring manual assembly into binders or folders and distribution at the precise time when they are needed.Clarity’s on demand document management application is perfect for creating and distributing your various training communications efficiently and accurately, while integrating with your current business practices and systems:
- A central, web-based application for secure access no matter where your employees or trainees are located.
- Create, manage and order materials via the Internet—greatly diminishing physical warehouse and labor costs.
- View documents online to control workflow and ensure your customers are getting compliant and correct information before the document is sent out.
- Output your documents to any and all media—print, online, email, CD—and save on distribution, storage and obsolescence costs.
For more information about our solutions for on demand document management, contact Clarity at (203) 453-3999 or complete the request for more information form in Contact Us.
March 24, 2008
Clarity Introduces Healthcare Communication Solutions
Guilford, CT (March 24, 2008) – Healthcare carriers have the daunting task of creating competitive products in a cost conscious environment. On top of managing all the specific plan details that attract and retain members while being affordable, carriers have to manage the vast communications that accompany healthcare coverage. Clarity is a perfect “one-stop” partner who understands the insurance industry and has built an application that can create, manage and distribute multiple communication types that supports the customer lifecycle from pre-sales to claims administration.- Kits: A comprehensive kit solution that can be used for unlimited situations, such as pre-sales marketing, enrollment, directories, administration and renewal packages.
- ID Cards: Membership ID Cards that are personalized at both the plan and member level and include a personalized welcome letter.
- Statements: Perfect use for evidence of coverage and explanation of benefits or even claims administration.
For more information about our Healthcare solutions contact Clarity at (203)453-3999 or complete the request for more information form in Contact Us.
December 1, 2007
Clarity does it GREEN
Guilford, CT (December 01, 2007) – Clarity Software Solutions, Inc. is standing by to help you create and distribute your communications while showing your customers, your employees and the world that you care about yourimpact on the environment.Clarity’s solution for document management is portable by nature. There is no environmental impact in the design and management process, and our clients start with an electronic document when they enter the document-delivery phase. If they choose to continue with electronic delivery, there is no impact from a printing process.
If a client chooses print as the method for delivery, Clarity works with FSC certified partners who offer various environmentally conscious choices, including fully carbon-neutral printing, use of recycled paper, and the use of low-polluting, non-heavy metal inks.
Additionally, Clarity’s solution can reduce the carbon cost of shipping. Instead of printing at one end of the country and trucking or flying it across to your outlets, we can help you find local printers in every market, making delivery distances shorter and more economical.
Yet another benefit of production portability is the near elimination of stockpiling. Instead of producing large quantities of print collateral, print only what you need by taking advantage of on demand printing. In addition to being more responsive to market conditions, you can avoid paper waste when changes are made and avoid the additional cost of obsolescence.
In short, Clarity solutions give you the ability to find out what works for you in light of the changing expectations in today’s world.
Let Clarity know if you would like to explore the benefits, both for the environment and for your bottom line, of green thinking and contact us today.
