About Clarity

Clarity Software Solutions, Inc. helps clients optimize customer relationships-and save time and money-by enhancing flexibility and control over document management and communications delivery.

Based in Guilford, Connecticut, Clarity serves numerous health plans around the country and across all product lines (Commercial, Medicaid, Medicare). In the past two years Clarity has implemented over 45 regional and national health plan programs to support membership ID cards and materials. Our custom solution is built within secure web-based technology, is easy to use and allows a single communication to be published to any media type - print, web, mobile or email.

More control in less time for staff The Clarity solution provides users with robust design, production control and reporting tools. These tools greatly reduce the staff time associated with managing communications delivery or overseeing multiple vendors for such services. Key features include:

• Scalable, redundant production capacity that ensures responsive turn-times, especially during periods of high volume.
• Unlimited customization and ability to change card and material templates/designs within the application, reducing reliance on change requests or dependency on IT resources.
• Ability to preview any package pre- and post-production online; crucial for quality review prior to production and a helpful reference for customer service functions after production.
• Ability to send all materials electronically to your member portal or even mobile phones to allow
  for local access and printing, which enhances your member experience and creates long-term
  cost savings.

Cutting-edge solutions, today and tomorrow Innovation is part of Clarity's DNA. Our solution was developed by a team of experienced industry professionals with a vision for how member communications could be done better. Flexibility, configurability and scalability are fundamental characteristics of our web-based application. Clients can always be assured of working with the
most forward-leaning tools, designed to leverage the latest in technology and meet evolving
business needs.

Targeted, timely and consistent communications Health plans that have migrated to Clarity from our competitors or from internal programs were looking to surpass their current member experience and gain superior customer service. Clarity can specifically help you optimize customer relationship management by enhancing flexibility and control over membership material development and delivery, allowing you to focus on your business rather than worrying about the details of print and fulfillment.

We know how demanding and complex it can be to coordinate and manage consistent communications. Clarity is excited about the opportunity to earn your business and form a longstanding partnership.

Download Clarity Executive Summary PDF

Mission Statement

Clarity’s mission is to provide our clients industry leading software solutions with world class service that lets them exceed their customer's expectations. Our solutions deliver because we respond to client feedback. Our service levels soar because each staff member is fully engaged in providing unmatched service; all the time, no exceptions.

Clarity Core Values

Client Service
We are a dedicated team of individuals committed to providing clients with exceptional service, at all times, no exceptions. The rapid-growth our organization has experienced over the past several years is a direct result of this dedication to superior service. We are proud of our annual customer survey results and grateful our clients have the confidence in us to refer new business.

Technology
The Clarity success story begins with a partnership with clients to conceive and deliver an awesome technology experience to the marketplace. We listen to client needs and ideas and then respond with innovative resources and tools to meet them. Our Information Technology and Product Development teams leverage technology and best business practices for the good of our clients and the expansion of our organization.

Ethics
Simply put, Clarity strives to always do the right thing. Our intention is to develop long-term client relationships and we follow our conscience to achieve a profit without ever selling out. We hold ourselves and each other to a higher standard of ethical based business practices.

The Team
When hiring, in addition to proven talent, we seek common threads in character, business philosophy and work ethic to create a cohesive team that supports our core business objectives. Team members are primed for success with technology and training and encouraged to employ communication, collaboration and initiative in daily work life.

Our Culture
We are energized, progressive and cutting edge. We seek to lead and never settle when it comes to service. We work hard, with a dedication and loyalty that is unmatched, but we also make time to play. We care about each other, celebrate individuality and have each other’s back. We are Clarity.